Under the hood: Khoros Care’s AI for contact centers

Confused about automation, AI, and ML? In this ebook, Khoros’s customer care experts give a clear explanation of these terms and how they enhance customer experience.

What’s the difference between automation, AI, and machine learning?

There’s quite a bit of confusion these days surrounding artificial intelligence, machine learning, and automation — especially in the customer service industry. These terms get thrown around, and it’s not always easy to tell what they mean.

This ebook is a clear, straightforward explanation of these terms, how to use them, and most importantly, how they can improve your brand’s customer experience. Here’s what we’ll cover:

  • The need for AI, ML, and automation: This technology has the power to improve efficiency and enhance customer experience while also reducing your contact center’s operational costs. Learn why it’s so important to invest in a digital-first approach to customer service.

  • Khoros Care’s AI framework: The advantages of a best-in-class customer service solution are enormous, and in no case is this more clear than artificial intelligence. Learn what Khoros’s AI can do for your brand.

  • Khoros Care’s chatbot capabilities: Our natural language processing (NLP) engine supports 3 powerful types of chatbots. Learn what they are and how they can help your brand improve.

Download the ebook now to learn more about this vital part of your business.

Download the pdf now to learn more.