Platform
Digital-first, unified engagement hub
ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Confused about automation, AI, and ML? In this ebook, Khoros’s customer care experts give a clear explanation of these terms and how they enhance customer experience.
There’s quite a bit of confusion these days surrounding artificial intelligence, machine learning, and automation — especially in the customer service industry. These terms get thrown around, and it’s not always easy to tell what they mean.
This ebook is a clear, straightforward explanation of these terms, how to use them, and most importantly, how they can improve your brand’s customer experience. Here’s what we’ll cover:
The need for AI, ML, and automation: This technology has the power to improve efficiency and enhance customer experience while also reducing your contact center’s operational costs. Learn why it’s so important to invest in a digital-first approach to customer service.
Khoros Care’s AI framework: The advantages of a best-in-class customer service solution are enormous, and in no case is this more clear than artificial intelligence. Learn what Khoros’s AI can do for your brand.
Khoros Care’s chatbot capabilities: Our natural language processing (NLP) engine supports 3 powerful types of chatbots. Learn what they are and how they can help your brand improve.
Download the ebook now to learn more about this vital part of your business.
Download the pdf now to learn more.