Call deflection with Apple Business Chat

Support calls are expensive. Learn how to deflect them using Apple Business Chat.

Call Deflection with ABC Webinar Header image

Don’t hire more agents. Deflect more calls.

Customer service calls are expensive, inefficient, and often unnecessary. Until recently, deflecting these calls was very difficult. But with Apple’s rich mobile messaging channel, Apple Business Chat, brands can easily deflect calls, reduce costs, and create rich experiences that increase customer satisfaction. In short, Apple Business Chat can help you increase your efficiency.

Learn how Apple Business Chat can help your brand deflect call volume

In this 30-minute session we’ll examine:

  • Apple Business Chat’s most powerful feature: Chat Suggest detects when an iOS user is about to place a call, and gives the option to message instead. See how it works, and learn why it’s poised to transform the contact center.

  • Messaging entry points: There are a mix of entry points brands can use to invite customers to message instead. Learn when and how to use very direct or subtle organic entry points to deflect calls.

  • How to get started:Understand use cases, how to engage Apple and Khoros experts, and the easy steps to turn on Apple Business Chat — everything you need to start deflecting more calls to rich messaging conversations.

Watch the on-demand webinar now to learn how Apple Business Chat can help your brand take your customer care experience to the next level.

Watch the on-demand webinar