Agent efficiency, automation, and operational insights
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Contact centers are known for their high attrition rates. Not only is high attrition a drain on you and your team, but it also costs the company a lot of money — the total cost associated with turnover ranges from 90% to 200% of the employee’s annual salary. Your onboarding process is critical to the success of your agents and your bottom line.
We outlined seven fundamental steps to help you optimize your onboarding process so that you can create consistency, boost productivity, increase employee engagement, and retain agents for longer.