Digital Contact Center
Agent efficiency, automation, and operational insights
Khoros Communities is recognized as a strong performer in community management. Read more
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
A whopping 87% of customers increased their digital usage during the pandemic, accelerating a trend that’s been coming for a long time: the switch to digital. Now, to be clear, voice interactions aren’t going anywhere, nor should they. Many customers still prefer to call brands on the phone, and even more still see voice as a last resort to resolve their issue.
But as digital channels proliferate, they present a clean, easy way to cut costs and keep customers happy.
Interacting with customers via channels like social media, web chat, and others gives your brand a number of advantages, not the least of which is that these channels are far cheaper and more efficient than voice. But perhaps even more importantly, customers are starting to prefer digital interactions, especially as brands get better at them.
In this exclusive on-demand webinar, the customer service experts from Khoros cover the five best ways to reduce those contact center costs while improving customer experience. It’s a must-watch for any contact center leader.
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