Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
In the rapidly evolving field of social media advertising, it can be difficult to know what you should focus on today, let alone years down the road. In this overview, you’ll learn the current state of social media advertising, where it’s going, and how your brand can ride on the wave of its success.
Social media advertising spend is estimated to have reached $75 billion worldwide in 2018, growing 43% year over year. To put that figure in perspective, $75 billion is 26% of global digital advertising spend.
But it hasn’t stopped there. Spend on social media advertising is projected to double to ~$150 billion by end of 2021, with a compound annual growth rate of 25% (2018-2021).
Believe it or not, spend on social advertising is projected to eclipse spend on SEO advertising next year, with social comprising the greatest portion of digital advertising spend worldwide in 2020.
Why are so many companies investing in social advertising? The reason is simple: today, social marketing ranks as the most effective channel across the buying journey and social ads prove this success:
In 2020, revenue from U.S. social video advertising is projected to double from 2017 levels, going from $5.7 billion to $11.7 billion.
With half of Gen Z (50%) and Millenials (42%) identifying social media as the most relevant channel, social media is the channel for future customers.
The all-important question is: how can your brand have a successful future in social media advertising? There are 3 keys to success:
Today, teams creating organic content are often siloed from teams and agencies creating paid content. Marketers need to be aligned holistically — with a common calendar and cross-team visibility — for campaigns to effectively leverage paid and organic content.
Native ad tools, such as Facebook Ads Manager, are the most powerful out there. Value comes from enhancing the workflow around and reporting from native ad tools rather than rebuilding configuration options. In addition, using native ad tools offers customers a common brand voice when engaging with them.
According to a Deloitte CMO survey, while marketers know the qualitative impact of social media advertising, they’re still struggling to prove the impact quantitatively. A marketer’s best friend is and will continue to be technology that can consolidate, illuminate, and help prove the business value of social media advertising.
Khoros Ads Capabilities provides marketers with all three keys to success, helping them to plan, view, and measure social advertising across networks, across ad types, and at scale. To learn more about how Khoros’ Ads Capabilities can help your brand, click here.
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