“Good customer service should capture the fundamentals of a great experience: ease, effectiveness, and emotion.” - Forrester
This post was originally created by Lithium before Spredfast and Lithium merged and became Khoros.
Forrester Research recently published a report: 2017 Customer Service Trends: Operations Become Smarter and More Strategic, to advise brands on 10 key trends in 2017 that will influence and enhance the customer service experience.
We asked our resident social customer service thought leader, Dave Evans, to take this report deeper and provide real-world, actionable tips to help brands improve their customer service experience.
In this ebook, you’ll learn:
- 10 best practices to implement today to improve your customer experience
- How technology should help you achieve each best practice
- Success stories of brands creating awesome digital customer experiences
Ready to dig in?
“73% of US adults say that valuing their time is the most important thing a company can do to provide them with good online customer service” — Forrester
The Face of Success
See how these brands have upgraded their social customer service: