The awards recognize the company’s digital customer engagement solutions for digital contact centers, social media management, and brand-owned communities
AUSTIN, Texas (June, 2023) — Khoros, an award-winning leader in digital-first customer engagement software and services, announced 12 category wins in TrustRadius’s 2023 Top Rated Awards, including:
“It is a great honor to expand our recognition across so many top-rated categories for the fourth year in a row, especially knowing that these are based solely on customer ratings and reviews,” said Staci Satterwhite, chief operating officer at Khoros. “Our customer-centric mindset drives us to provide the most innovative and actionable analytics and solutions to empower our customers. As the markets shift and the demand for superior customer experience continues to rise, we are excited to help brands across their digital customer journey.”
Khoros creates powerful software that makes it easier for brands to engage with the people that matter most to them, wherever they are. Their award-winning, AI-powered orchestration engine powers customer interactions, including best-in-class digital customer service products for contact centers, award-winning social media management software, and enterprise-grade online brand communities.
Khoros’ solutions connect enterprises to their customers wherever they are across the customer journey. Over 2,000 brands globally value Khoros’ solutions and services, including verified TrustRadius users:
“[Khoros Care is] useful in many ways with an emphasis on ease of use that allows our team to hit targets and retain time for other projects and daily tasks. Would recommend to those looking for something to make life a little easier for this kind of product.”
“My company uses Khoros [Marketing] across several continents to share and schedule organic social content and pull analytics. Khoros helps provide visibility to what is being scheduled across each channel and enables us to easily copy and reshare content. We utilize approval flows and geotargeting to ensure accurate content is presented in the best way to the specific audience. We also utilize the Inbox for inbound inquiries and route these comments to the appropriate team member for response.”
“Khoros Marketing has helped my organization to manage multiple channels at once, and schedule content in the calendar while categorizing with different labels. It also helps a lot visualize the performance of the social media campaigns with the use of dashboards, that are useful for marketeers to understand the performance but also for non-marketing stakeholders to see the data presented in a meaningful manner.”
TrustRadius delivers the most credible technology decisioning platform, helping buyers confidently make decisions with comprehensive, vetted product information and customer-generated content. Its Top Rated Awards have become an industry standard for unbiased technology software reviews and ratings. Based entirely on customer feedback, the Top Rated awards have never been influenced by analyst opinion or status as a TrustRadius customer. Find a detailed criteria breakdown of the methodology and scoring that TrustRadius uses to determine Top Rated winners.
Khoros’ award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey.
Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.
TrustRadius delivers the most credible technology decisioning platform, helping buyers confidently make decisions with comprehensive, vetted product information and customer-generated content. Technology providers are empowered to tell their unique stories, engage high-intent buyers, and gain customer insights. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.