The award recognizes the positive sentiment and love brands have for the comprehensive solution transforming contact centers for the digital age
AUSTIN, Texas (February 13, 2023) — Khoros, an award-winning leader in digital-first customer engagement software and services, today announced it has won a 2023 Most Loved Award from TrustRadius, the most trusted technology research and review platform, for Khoros Care. The annual award recognizes the top 100 products that have received the highest quantifiable measure of love expressed in customer reviews on the website.
“We are honored to receive this award because of our customers' support and love for our products,” said Chris Tranquill, Khoros CEO. “Caring for customers is vital to every brand’s business, but meeting them where they are while also providing an exceptional customer experience can be tricky in today’s digital world. We are proud to provide a comprehensive solution with the versatile analytical features our customers need right out of the box. A huge thank you goes to our customers and team for making Khoros an award-winning and beloved solution for digital engagement.”
Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. In a digital-first customer service environment, Khoros Care helps brands deliver world-class digital experiences with increased efficiency and operational insights from multiple channels in a single engagement hub. Features including patented AI-powered chatbots and webflow, digital messaging, chat, and social care enable brand contact center agents to route and tag conversations by skill type, respond via suggested responses, and quickly analyze functionality for agent reporting.
TrustRadius analyzed almost 30,000 reviews collected in 2022 to determine the winners of this year’s award. After much consideration, 100 products emerged as TrustRadius’ 2023 Most Loved Award winners. These products earned the highest ratio of “love” per review across the entire TrustRadius platform.
For more information about Khoros’ platform for digital-first customer engagement and award-winning culture, visit khoros.com.
Khoros’ award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media