AI & Automation
AI for every conversation, campaign, and customer
Khoros AI and automation delivers unmatched efficiency for marketing and service excellence. Read more
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
The partnership enables enterprises to secure, manage, and protect their brand across social networks
AUSTIN, TX and ALAMEDA, CA – April 13, 2023 — Khoros, an award-winning leader in digital-first customer engagement software and services, and Cerby, the cybersecurity leader in protecting applications that lack support for identity and security standards, today announced a new partnership. Together, the two best-in-class companies ensure safe and secure brand access directly to social media accounts for customers.
The new partnership allows brands to launch, manage, and analyze their social media profiles quickly and securely from the Khoros platform. Cerby brings advanced security features such as single sign-on (SSO) directly into social accounts and ad accounts for Khoros and Cerby customers alike. Cerby will be available as an added feature for Khoros customers starting July 1, 2023.
Belsasar Lepe, co-founder and CEO of Cerby, said, “Cerby protects direct access to social media and ad accounts for Khoros customers. We’re honored that Khoros, who powers over 550 million digital engagements per day, chose Cerby as a social access management and security partner. Khoros’s social media management solution helps brands navigate the ever-growing network of social, digital, and messaging channels. We understand the challenge of managing multiple social accounts, brands, and dozens of users — especially given how fast login and authentication paths can change across this ecosystem.”
“Brands want assurance when they use social media platforms that their company is secure and that they can reach and respond to their customers,” said Chris Tranquill, CEO at Khoros, “Khoros takes great pride in providing the best-in-class solutions for social media management and in selecting best-in-class partners such as Cerby in their respective areas of expertise. Cerby brings great value as a partner to provide seamless solutions with proven protection.”
To learn more about Khoros’s digital-first customer engagement platform and services, including social media management, visit khoros.com. Additional information about Cerby can be found at cerby.com.
About Cerby
Cerby provides teams with the only comprehensive access management platform for nonfederated applications. Harnessing the power of identity providers, Cerby removes the need for enterprise password managers by extending single sign-on and lifecycle management capabilities to any application. Cerby's patent-pending access orchestration engine is the first and only to make passwordless authentication an immediate reality for nonfederated applications. Cerby saves time and money by automating manual tasks, like offboarding and 2FA enrollment, and provides deep visibility and control of employee-onboarded applications. With Cerby, teams can extend access, minimize risk, and lower costs.
Visit us at Cerby.com and follow us on LinkedIn and Twitter.
About Khoros
Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage the power of Khoros’s award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions, including over 20 patented technologies, ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey.
Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action. Recognized nationally and locally as one of the Best Places to Work, Khoros has 11 offices globally and Vista Equity Partners is its lead investor. For more information, visit khoros.com.
PRESS CONTACTS:
Grace Vredingburgh
Khoros
pr@khoros.com
Jackie Lucas
Vera Voce Communications
978-255-1159
pr@cerby.com