Khoros’ platform recognized for its digital customer service, community engagement, and social media management solutions

AUSTIN, Texas (March 31, 2021) — Khoros, a global leader in digital-first customer engagement software and services, is honored to earn seven category wins in TrustRadius’ 2021 Top Rated Awards. Khoros’ award-winning platform was recognized in the following categories:

  • Community

  • Customer Experience Management

  • Social Media Customer Service

  • Social Media Analytics

  • Social Media Management

  • Social Media Marketing

  • Social Media Publishing

"We are thrilled to win TrustRadius' Top Rated awards for the second year in a row, and it's a greater honor that this recognition is a direct reflection of customer reviews of our platform. At Khoros, we're proud to be the trusted CX partner of so many of the world's leading brands to help them navigate through today's digital-first world with our AI-powered platform and award-winning services," said Staci Satterwhite, CCO of Khoros.

Khoros boasts 20 years of market leadership, revolutionizing CX with software and services built for marketers, contact centers, customer service and customer experience teams. By connecting every digital interaction across the customer journey (including messaging, chat, social media, reviews, email, and brand-owned communities), Khoros makes it easier for brands to streamline internal workflows and to create more meaningful, human connections with customers.

Over 2,000 brands globally value the Khoros platform, including verified TrustRadius users who have expressed why they choose Khoros to help them build strong digital relationships and create customers for life.

The Khoros platform does things right and enables companies to provide a quality experience that follows industry best practices.

Khoros Marketing and Community are great tools for large global brands trying to scale their efforts. Governance, workflow, support - it covers pretty much every element you'd need.

Khoros Care is great for engaging customers, getting a clear picture of their profile and overall history, and integrating a large variety of platforms to maximize your accessibility. For both Care and Marketing, this is a top-notch platform that allows you to have almost everything in one place, and for those used to a more standard call center style format with their representatives, the workflow is fantastic.

To learn more about Khoros and its industry-leading digital-first customer engagement software and services, visit Hear more about Khoros from verified users at

About Khoros

Khoros is a global leader in digital-first customer engagement software and services. We build enterprise software and offer expert services for digital customer service, messaging, chat, online brand communities, and social media management — differentiated by award-winning services with 20+ years of experience.

Over 2,000 brands use Khoros to power approximately 500 million daily digital interactions and create customers for life. Khoros has over 10 industry awards from TrustRadius, Stevie Awards, G2, and more. Khoros, built from Spredfast and Lithium, has 11 offices globally, and Vista Equity Partners is its lead investor. For more information, visit


Media Contact

Mandy Mayekawa

Share This Page