According to the report, “Khoros differentiates on customer care and sets its sights beyond social media.”
AUSTIN, Texas (August 9, 2021) — Khoros, award-winning leader in digital-first customer engagement software and services, today announced it has been named a Leader in The Forrester Wave™: Social Suites, Q3 2021.
According to Forrester, “Khoros’ deep capabilities in customer care and brand communities set it apart from other vendors in this space. [...] Customer references praised the vendor’s ‘fantastic’ and ‘phenomenal’ account management, emphasizing its strength as a partner. For enterprises with diverse needs across departments that don’t necessarily have shared goals, Khoros is a good fit.”
The report evaluated the nine most significant Social Suites providers on 36 criteria across three categories — current offering, strategy, and market presence. Khoros received the highest score in the strategy category and the highest scores possible in 12 criteria, including social customer response, social organic publishing, product vision, revenue, among others.
“We believe this recognition validates that our technology is delivering on our promise to help companies create customers for life. Additionally, receiving the highest score in the strategy category is, in our opinion, a testament to both our current success and the potential of our software and services in the future,” said Jack Blaha, CEO of Khoros. “We’ve worked hard over the past two years to deliver the industry’s best, unified platform to connect and improve the digital experience through digital marketing, customer service, community engagement, and customer experience solutions. To be recognized by Forrester, a titan of the industry, is truly rewarding.”
Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage the power of Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey.
Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action. Recognized nationally and locally as one of the Best Places to Work, Khoros has 11 offices globally and Vista Equity Partners is its lead investor. For more information, visit khoros.com.