Experienced executive from IBM to lead Khoros’ customer organization
AUSTIN, Texas (May 18, 2020) — Khoros, a global leader in customer engagement software, today announced that it has named Staci Satterwhite as its new chief customer officer (CCO) to continue to drive a best-in-class customer experience for the more than 2,000 brands that leverage Khoros’ digital care, online communities, and social media software.
Satterwhite brings over 25 years of technology experience to Khoros, including leadership roles at top services and sales companies like Microsoft, Vignette, HEALTHCAREfirst, and Dell. At Khoros, she will be responsible for the success across all stages of the Khoros customer journey and lead the company’s customer organization. Satterwhite will report to Jack Blaha, CEO of Khoros, and serve alongside the broader Khoros leadership team.
“We are thrilled to welcome Staci Satterwhite to our team at Khoros,” said Blaha. “Staci is a proven leader with a strong track record for building exceptional teams and delivering results. As we continue to grow as a company, I’m confident that Staci’s leadership will accelerate our customer strategies, success, and retention, ensuring every customer voice is heard, feels supported, and sees maximum value in our Khoros software and services.”
Most recently, Satterwhite led a worldwide sales team at IBM for an offering that secures customers’ digital engagements. Her experience spans success with both small and large companies and includes the completion of two Initial Public Offerings and one Private Equity exit.
Khoros, built from Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ brands, including 52 of the Interbrand 100 companies, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.