Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Khoros is committed to building products that are widely accessible and usable. In an effort to provide a user experience that is inclusive for all, Khoros follows WCAG AA guidelines for the majority of its design and development work. Khoros also has in place an automated accessibility testing framework that conducts an audit of every Community product release against WCAG guidelines. Any issues that Khoros finds are classified as Critical/Serious/Moderate/Minor, and prioritized for resolution accordingly.
Additionally, Customer’s accessibility architects may monitor and report to Khoros any accessibility issues that they would like Khoros to consider. Once Khoros examines the submitted issue, Khoros may either: (i) engage its Professional Services team so that the resolution can be implemented within Customer’s product instance; or (ii) submit the issue to Khoros’s Engineering team to be evaluated for inclusion in a future out of the box product release.