Platform
Digital-first, unified engagement hub
Digital-first, unified engagement hub
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
A unified, actionable view for world-class CX
Channel & tech integrations to provide seamless CX
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Digital-first, unified engagement hub
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
A unified, actionable view for world-class CX
Channel & tech integrations to provide seamless CX
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
The easiest way for billions of users on Android and Apple devices to discover and message your brand.
When customers need help, they use Google to find your contact information. Google’s Business Messages offers convenient entry points on Google Maps and Search for customers to start rich messaging conversations.
Google’s Business Messages offers rich carousels, quick replies, and photos for convenient and memorable customer care. With it, agents can more efficiently deliver scheduling, support, and even purchasing experiences that increase CSAT.
Consumers prefer messaging, but brands’ phone numbers are the first thing they see while searching. Google’s Business Messages places highly visible buttons that reduce call volume and create asynchronous conversations that are more efficient and less expensive to resolve.
Khoros Care combines Google’s Business Messages with channels like WhatsApp, Facebook Messenger, Apple Business Chat in a single easy-to-use platform with industry-leading analytics and workforce management tools. Combined with review moderation and community management, we support the widest range of public and private customer touchpoints so agents never miss an opportunity to deliver your brand’s best service.
Khoros Care offers proprietary AI-powered workflows to filter, tag, prioritize, and route conversations — maximizing your care team’s efficiency and reporting capabilities. With it, human agents and chatbots can personalize responses to Google’s Business Messages conversations based on the specific location they chose to message.