Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
The easiest way for billions of users on Android and Apple devices to discover and message your brand.
When customers need help, they use Google to find your contact information. Google’s Business Messages offers convenient entry points on Google Maps and Search for customers to start rich messaging conversations.
Google’s Business Messages offers rich carousels, quick replies, and photos for convenient and memorable customer care. With it, agents can more efficiently deliver scheduling, support, and even purchasing experiences that increase CSAT.
Consumers prefer messaging, but brands’ phone numbers are the first thing they see while searching. Google’s Business Messages places highly visible buttons that reduce call volume and create asynchronous conversations that are more efficient and less expensive to resolve.
Khoros Care combines Google’s Business Messages with channels like WhatsApp, Facebook Messenger, Apple Messages for Business in a single easy-to-use platform with industry-leading analytics and workforce management tools. Combined with review moderation and community management, we support the widest range of public and private customer touchpoints so agents never miss an opportunity to deliver your brand’s best service.
Khoros Care offers proprietary AI-powered workflows to filter, tag, prioritize, and route conversations — maximizing your care team’s efficiency and reporting capabilities. With it, human agents and chatbots can personalize responses to Google’s Business Messages conversations based on the specific location they chose to message.
We partnered with Google to demonstrate how your brand can design AI-powered chatbot flows and use modern messaging channels to improve customer satisfaction.
Consumers increasingly expect brands to offer support via messaging. Discover how to deliver a consistent, high-quality customer experience via this channel.
The easiest way for billions of users on Android and Apple devices to discover and message your brand.
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