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Google’s Business Messages

The easiest way for billions of users on Android and Apple devices to discover and message your brand.

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Make it easy to connect

When customers need help, they use Google to find your contact information. Google’s Business Messages offers convenient entry points on Google Maps and Search for customers to start rich messaging conversations.

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Deliver rich care experiences

Google’s Business Messages offers rich carousels, quick replies, and photos for convenient and memorable customer care. With it, agents can more efficiently deliver scheduling, support, and even purchasing experiences that increase CSAT.

Fewer calls, lower costs

Consumers prefer messaging, but brands’ phone numbers are the first thing they see while searching. Google’s Business Messages places highly visible buttons that reduce call volume and create asynchronous conversations that are more efficient and less expensive to resolve.

Why Khoros Care?

 

Khoros Care combines Google’s Business Messages with channels like WhatsApp, Facebook Messenger, Apple Business Chat in a single easy-to-use platform with industry-leading analytics and workforce management tools. Combined with review moderation and community management, we support the widest range of public and private customer touchpoints so agents never miss an opportunity to deliver your brand’s best service.

Filter, tag, and personalize

 

Khoros Care offers proprietary AI-powered workflows to filter, tag, prioritize, and route conversations — maximizing your care team’s efficiency and reporting capabilities. With it, human agents and chatbots can personalize responses to Google’s Business Messages conversations based on the specific location they chose to message.

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