Platform
Platform
- Customer engagement platform
  
  Digital-first, omnichannel platform built for enterprises
- Contact centers
  
  Agent efficiency, automation, and operational insights
- Community engagement
  
  Self-service support, education, and collaboration
- Social media management
  
  Content management, publishing, and governance
Products
- Brand Communities
  
  Create a space for customers to get answers, connect with peers, and share new ideas
- Messaging
  
  Connect with customers on SMS, Messenger, WhatsApp, & more
- Modern Chat
  
  Chat with customers in real-time or anytime on your website
- Chatbot
  
  Start the conversation with automation, increase agent efficiency, triage, & more
- Social & Reviews
  
  Protect your brand & drive loyalty across social media and review site
- Social Marketing
  
  Orchestrate social campaigns that drive business results
- Social Listening
  
  Understand social trends from customers, the market, and competitors
- Experiences
  
  Find, curate, and share the best social media content
Solutions
By use case
- Call deflection
  
  Deflect inquiries to messaging channels and self-service communities
- Conversational AI
  
  Automate conversations with our intuitive drag-and-drop platform
- AI-enhanced agents
  
  Supercharge agents with AI tools & intuitive workflows
- Growth communities
  
  Build brand awareness with a user-generated knowledge hub
- Conversational Marketing
  
  Drive higher conversion rates and more revenue
By industry
- Financial services & insurance
  
  Secure solutions to keep customer information safe
- Telecommunications
  
  Cutting-edge tech to innovate and inform your customers
- Technology & software
  
  Deep insights to keep a pulse on customer demands
- Travel & hospitality
  
  Real-time capabilities to stay connected with consumers
- Retail & distribution
  
  An integrated platform to nurture the customer journey
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
- Product Coaching
  
  Increase satisfaction and improve product adoption with complimentary training.
Resources
- Podcast
  
  CX Confessions, the definitive podcast for digital CX leaders
- Resource Center
  
  Guides, tipsheets, ebooks, on-demand webinars, & more
- Channel integrations
  
  Integrations to connect with your customers, wherever they are
  
  Tech integrations
- Developer Information
  
  Technical overviews and links to developer documentation
- Events
  
  Join us for webinars and in-person events
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Titans of Customer Engagement
  
  A customer experience podcast with Khoros Customers
- Social Media Accounts
  
  Check out our social content and follow us on every major platform
Company
- About Khoros
  
  20+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Partners
  
  Data integrations for better customer experience
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better

English

Google’s Business Messages

The easiest way for billions of users on Android and Apple devices to discover and message your brand.

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Make it easy to connect

When customers need help, they use Google to find your contact information. Google’s Business Messages offers convenient entry points on Google Maps and Search for customers to start rich messaging conversations.

Deliver rich care experiences

Google’s Business Messages offers rich carousels, quick replies, and photos for convenient and memorable customer care. With it, agents can more efficiently deliver scheduling, support, and even purchasing experiences that increase CSAT.

Fewer calls, lower costs

Consumers prefer messaging, but brands’ phone numbers are the first thing they see while searching. Google’s Business Messages places highly visible buttons that reduce call volume and create asynchronous conversations that are more efficient and less expensive to resolve.

Why Khoros Care?

Khoros Care combines Google’s Business Messages with channels like WhatsApp, Facebook Messenger, Apple Messages for Business in a single easy-to-use platform with industry-leading analytics and workforce management tools. Combined with review moderation and community management, we support the widest range of public and private customer touchpoints so agents never miss an opportunity to deliver your brand’s best service.

Filter, tag, and personalize

Khoros Care offers proprietary AI-powered workflows to filter, tag, prioritize, and route conversations — maximizing your care team’s efficiency and reporting capabilities. With it, human agents and chatbots can personalize responses to Google’s Business Messages conversations based on the specific location they chose to message.

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