Agent efficiency, automation, and operational insights
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Create memorable experiences proven to increase customer satisfaction and lifetime value, all within a seamlessly integrated messaging conversation.
Apple’s Message Suggest detects when an iOS user is about to place a call and offers them the option to message your brand instead. Message Suggest allows brands to deflect high volumes of calls and reduce operational costs.
Messaging agents can handle up to twice the amount of conversations than traditional chat agents, and up to 4 times more than phone agents. With more efficient messaging on customers’ preferred channels, brands can deliver better service and achieve CSAT scores of 90+.
Learn more about Messaging on Khoros.