Connect with iOS users everywhere using Apple Business Chat

Make it easy for customers to engage your brand to ask questions, get support, and make purchases all within their iMessage app.

Experience

Beautiful, rich messaging experiences

Create memorable experiences proven to increase customer satisfaction and lifetime value, all within a seamlessly integrated messaging conversation.

  • Quickly schedule with Apple Calendar integration
  • Deliver shopping experiences with Apple Pay integration
  • Personalize service with seamless user authentication
  • Share rich links, carousels, and media

Turn expensive calls into efficient messages

 

Apple’s Chat Suggest detects when an iOS user is about to place a call and offers them the option to message your brand instead. Chat Suggest allows brands to deflect high volumes of calls and reduce operational costs.

Consumers love messaging, brands should too

 

Messaging agents can handle up to twice the amount of conversations than traditional chat agents, and up to 4 times more than phone agents. With more efficient messaging on customers’ preferred channels, brands can deliver better service and achieve CSAT scores of 90+.

Learn more about Messaging on Khoros.