Digital-first, unified engagement hub
Create memorable experiences proven to increase customer satisfaction and lifetime value, all within a seamlessly integrated messaging conversation.
Apple’s Chat Suggest detects when an iOS user is about to place a call and offers them the option to message your brand instead. Chat Suggest allows brands to deflect high volumes of calls and reduce operational costs.
“Khoros allows us the opportunity to present the channel that is best for the customer, and on the device that they’re using at the time.”
— Web Applications Manager at Midco
Products used: Messaging, Modern Chat, Chatbot, Social Care
Messaging agents can handle up to twice the amount of conversations than traditional chat agents, and up to 4 times more than phone agents. With more efficient messaging on customers’ preferred channels, brands can deliver better service and achieve CSAT scores of 90+.
Learn more about Messaging on Khoros.