Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Community's General Data Protection Regulation (GDPR) compliance support enables you to view, edit, and delete personal data for a user and to close a user account via the Community API v2.
Register on Atlas to read more in the Developer Documentation
Search Community data using Khoros' LiQL query language or in JSON-based requests. Create queries to request Community object fields filtered by constraints and sorted in a defined order.
Register on Atlas to read more in the Developer Documentation
Messages are the backbone of any community. The Khoros Community Messages API provides your basic create, retrieve, update, and delete capabilities, but also supports adding and manipulating message metadata like labels, tags, product associations, attachments, and ratings.
The Messages API supports all discussion styles supported in the Communities UI (forums, knowledge bases, Q&A boards, contests, ideas, reviews, blogs, and events). Flag messages for spam quarantine and moderation, give and revoke kudos, mark/unmark a message as a solution, and retrieve messages based on state, such as answered/unanswered or solved/unsolved, read/unread. You can also feature message threads and float specific topics to the top of messages lists in the community as well as set and unset message topics as read-only. Additionally, you can move messages between boards in the community and apply message ratings.
Our Content Archive API enables moving messages into the content archive to retire stale content or content that is no longer relevant to your community and brand.
The Khoros Community Albums and Images APIs provides endpoints to create albums to contain images. You can create, update, and delete images, as well as add and remove metadata like kudos and flag images for moderation and spam quarantine.
Register on Atlas to learn more about our Messages, Albums, and Content Archive APIs
With the Subscriptions API, subscribe and unsubscribe users to messages, threads, boards, categories, group hubs, products, labels.
With our Message and User Event subscription API, build services that enable you to act based on events that happen in the Community like user sign ins and sign outs, and message creation, update, and deletion.
(Use our Occasions API when working with the Khoros Communities Events feature to work with community-hosted activities like seminars, meet-ups, and conferences.)
Register on Atlas to learn more about our Event Subscription API
Our Group Hubs API enables you to create, retrieve, update, and delete group hubs to provide shared spaces within your community where groups of users can engage with each other in open, closed, or private environments.
Use the Membership API to add and remove users from a group hub, send invitations and requests to join, and approve or deny those requests.
Our Roles API enables you to assign group hub roles to group hub members and owners.
Using the Private Messages API, you can create, read, update, and delete private message threads between community members. Mark messages as read and unread and flag messages as inappropriate on behalf of community users.
Register on Atlas to learn more about the Private Messages API
With the Occasions API, create community-hosted events, send invitations to events and manage RSVPs.
Khoros Community Products, Product Ratings, and Product Reviews API use data from your product catalog imported with our Product Import API and XML schemas. After import you can build product pages within the community with built-in review and rating features, syndicate product conversations on the community in product pages in your e-commerce site, and associate product metadata with message topics and replies.
If messages are the backbone of your community, then customers are its lifeblood. With the User API, you can create, retrieve, update, and delete user accounts; retrieve member’s profile details, roles, logins, kudos received and solutions authored; and registration status; and retrieve posts (topics, replies, comments, and solutions) authored by users. The API enables you to retrieve and manipulate user actions like giving kudos and accepting solutions, as well as revoke those actions on behalf of the user.
On the back-end, you can retrieve and set user settings and build address books of community contacts, ignore lists to block private message communication where needed, and retrieve community notification events like receiving a kudo on a post or a reply to a question.
To understand your community audience better, the User API enables you to retrieve users' online and registration status, last and number of visits, and profile changes.
Khoros Communities enables you to incentivize community users with ranks and gamification. With the API, retrieve a user's ranks and badges, revoke or reassign badges, and retrieve rank and badge information from the Community database.
Endpoints on our Community API let you build your entire community structure. With our Node APIs you can set and retrieve node settings, retrieve a node's children, ancestors, threads, topics, replies, and solutions, and retrieve leaderboards, labels, and tags applied to the node.
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