• Khoros News

We're proud to earn TrustRadius Top Rated honors — again

by Staci Satterwhite, Chief Customer Officer | Mar 31, 2021

We like to say that Khoros helps companies create customers for life. But what does this mean, and how do we help our customers serve theirs?

This may seem complicated, but the overarching answer is actually pretty simple: Khoros software helps companies engage with their customers intelligently, with a consistent, strong, and unified voice. As digital channels grow and consumer preferences change, we help brands anticipate needs, understand individual engagement history, resolve frustrations, and improve ROI.

The big announcement

When we hear that our products and services are helping in these areas, we know we’re doing our job. That’s why we’re honored that for the second year in a row, TrustRadius has recognized the Khoros platform as a top-rated software vendor in seven distinct categories:

  • Social Media Customer Service

  • Community

  • Customer Experience Management

  • Social Media Analytics

  • Social Media Management

  • Social Media Marketing

  • Social Media Publishing

Over 2,000 brands already use Khoros products, and that number continues to grow. TrustRadius uses reviews from a sample of these verified customers to make their ratings. Here’s what a few have said:

“There's a hidden gem in Strategic Services. This group is unique and unlike other agencies I've worked with and makes Khoros much more than a software provider.”

“Khoros Marketing is the best option I've found for publishing. Its interface is intuitive, so it's easy to learn.”

"Khoros is designed to scale - it supports a number of different platforms and as you increase your user base, they have great on-demand training resources both in their Atlas community and through coaching sessions.”

How do the ratings work? What do they mean?

TrustRadius assigns their top rating based on aggregate overall scores from verified Khoros customers over the past 12 months for each of our three solutions: Khoros Care, Khoros Marketing, and Khoros Communities. TrustRadius meticulously vets reviews to ensure that they are unbiased opinions from real customers.

This top rating from TrustRadius comes at a time of rapid growth for the digital engagement industry. Companies in almost every industry are racing to improve their digital channels, in everything from marketing to customer service. But many brands are far from completing this process. According to Gartner, “by 2022, 50% of large organizations will have still failed to unify engagement channels, resulting in the continuation of a disjointed and siloed customer experience that lacks context.” Now more than ever, as brands rush to provide their customers with advanced digital engagement options, it's important to choose a vendor with proven best-in-class solutions to ensure you are unifying your digital channels.

Why we’re so excited

This is an unprecedented time of growth in our industry, and we couldn’t be more thrilled to be leading the pack. We’ve worked so hard to make sure our digital engagement solutions fit our customers’ needs and expectations — so recognition like this feels great.

We want to emphasize, though, this is only the beginning. Khoros just celebrated its 1-year, as a new brand, following the merger of Spredfast and Lithium. The focus continues to be on pushing the envelope, giving our customers even more powerful tools to improve their businesses.

Thanks to our customers

Of course, none of this would be possible without our wonderful customers. We’re thrilled they use our award-winning solutions to drive business and support their customers. We’re also excited to continue sharing innovative ways for them to connect with consumers in the future. So, to our customers, thank you — we can’t wait to continue sharing success together.


We’re ready to help even more brands realize their potential through unique and powerful digital solutions. To learn more about the award-winning Khoros platform and other services, click here. To learn more about our Top Rated status from TrustRadius, click here.


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