Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
We’re excited to announce this year’s Khoros Engage keynote speaker is author, businesswoman, and tech expert, Nilofer Merchant. Nilofer will share her years of expertise and thought leadership as we discuss digital transformation and engagement along the theme of her renowned topic: Onlyness, the distinct value of each of us.
We’re excited to ask, “how can digital transformation help foster a sense of onlyness and build engagement and resilience?” But first, let’s get to know Nilofer a bit more.
Merchant has experience in a variety of industries, working and consulting for companies like Apple, Walmart, Adobe, IBM, and many others. She’s not just an expert on business, but a thought leader: her three books have shifted the way people in business think about management.
These books, along with numerous publications in top business journals, helped Merchant earn Future Thinker’s title of “#1 person most likely to influence the future of management in both theory and practice.” Future Thinker also named Merchant the #22 thinker in the world in 2017.
Her impressive resume alone would be more than enough to get us excited about having Merchant at Khoros Engage. But it’s how well she embodies the Khoros Engage mentality that really has us chomping at the bit to hear her speak.
Merchant’s 2012 book, The New Rules for Creating Value in the Social Era, forecasted the future of work when connected people can now do what once only large organizations could. An incredibly prescient work written when social media was still a relatively new concept, it anticipated many of the changes that we’re seeing happen in the workplace today. Merchant outlines how brands must be agile in order to be competitive — a point we here at Khoros also like to emphasize.
One of her main arguments in the book is that social media is much more than just another form of media. The best brands in the world, both in 2012 and today, view social media not as a peripheral channel or a marketing box that needs to be checked, but as a central pillar of their business. It’s not just that product launches, and other important brand announcements influence brands’ social media strategy — it’s that social media strategy plays a central role in business decisions, even at the highest level.
This helps them pursue a more fluid (and less rigid) business model, which, according to Merchant, increases speed as well as flexibility. Ultimately, the goal of nearly any digital strategy is to engage — whether that’s with customers, clients, employees, vendors, or even competitors. The brands that excel in our social media driven world are the ones that drive engagement.
Along her theme of Onlyness we’re also discussing what it means to engage. We’re so excited to hear Merchant speak because she plans to discuss not just how far engagement has come in the past eight years since her second book was published, but how far it will go in the coming years.
But don’t take it from us — take it from her:
“Engagement. It's what the internet allowed us to do. We went from asking customers to be aware of our brands, to asking them to engage with our brands. From us creating what we thought people wanted, to co-creating what worked. From thinking of new messages, to messaging our community. From advertising to folks, to having brand advocates. But is this all? Or is there another level of engagement we can take as leaders? What is the future for engagement? And what does that mean for us? That's the question I can't wait to explore at Khoros Engage."
Nilofer also wants to hear from you and others on Twitter about what “engage” means to you — join her conversation in the Twitter thread below. Engagement means a lot of things to a lot of people. It can mean a genuine connection, an event to attend, or even a marriage proposal. Here’s what Nilofer wants to know:
We’re excited to hear how Merchant’s themes of #Onlyness, engagement, and digital transformation take shape in her keynote address. As we’ve all seen, these times change and require a new way of engaging, so her words are more valuable than ever. Every brand has to look at ways of going digital like they haven’t had to before, making it tougher to engage with both potential and existing customers. These themes, combined with Merchant’s prowess as a speaker, will make this section of Engage one that you can’t miss.
If Merchant’s ideas about digital strategy, leadership, and engagement sound like they might be helpful for your business, register for Khoros Engage today.
Not only will you hear Merchant’s exciting keynote address, but you will also be able to participate in exciting breakout sessions, hear talks from digital experts, and network with leaders in many industries. The event is completely digital in 2020, but there’s just as much great content as ever. Don’t miss your chance — register today!
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