Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Hello is so often the first step in making an authentic connection, so if it’s alright by you, that’s where we’d like to start.
We’re a sparkling new brand created on the backbone of the two most powerful customer engagement platforms, Spredfast and Lithium. We launched today, just a few short months after one of the customer engagement industry’s most important mergers. We offer the single, best-in-class platform to engage with your customers throughout their journey.
We are Khoros. And we’re thrilled to share more about who we are, how we got here, and where we’re going. But honestly? We’re more interested in you.
Here’s some proof: Our new name is the Greek word for chorus, a group whose job it was to interpret the action of plays for its audience. We’re here to help you to do the same. Let us explain:
Your customers are reaching out to you across every digital channel, and they expect your brand to be there, in a moment, responding to them in a consistent way. They don’t want to repeat their issues multiple times to several customer service reps. They want to be heard the first time and feel understood. Customers don’t care whether they’re being served an ad or an organic post. When it comes to customer engagement, your customers have one user experience across whichever digital channels they choose. That means your brand has to consistently connect with them throughout their journey in an authentic way.
It’s a difficult challenge, no doubt. But it’s one with unprecedented rewards: if you can avoid merely making contact with a customer, and instead truly connect with them, serving their needs, you can create a customer for life. That customer can become part of your brand’s community, and as you do this over and over again, your brand increasingly acts like a community, rather than merely serving one. Advocates speak loudly— and their voices are heard by and influence potential customers, as well as your bottom line.
We want to hear from you, to know you, and to know your challenges. We want to solve them. We want to be as invaluable to you as you are to your customers. It’s a noisy digital landscape — let Khoros help you connect with customers to create customers for life.
If you'd like to learn more about how your brand can leverage social media to create customers for life, download our whitepaper: Social Media Pocket Guide.
Stay up-to-date with the latest news, trends, and tips from the customer engagement experts at Khoros.
By clicking Stay Informed, I am requesting that Khoros send me newsletters and updates to this email address. I agree to the Privacy Policy and Terms of Use.
Want to view our regional site for Australia?
Go to siteWant to view our regional site for New Zealand?
Go to site