Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
In this series, we put a spotlight on the people who make Khoros so great and... well, Khoros! Learn more about our talented employees — their interests, goals, dreams, and stories — and see if there’s a right fit for you to join the team.
As we celebrate Hispanic Heritage Month, we’d like to amplify the voices of our employees from these communities.
Meet Ailed. Ailed (@aaileed) is a Social Media Coordinator on the Strategic Services team at Khoros, where her coworkers have this to say: “Ailed is actual sunshine. She asks the most thoughtful questions, is so thorough and intentional in all aspects of her role, and brings a bright, positive energy to the rest of her team.”
When asked what Hispanic Heritage Month means to her, Ailed said:
“It's a month to celebrate my culture and where I come from. I was raised in a household where the kitchen and the dining table is a place of unity. On special, or not-so-special occasions, my family gets together and cooks, dances, and at the end of the day enjoys the food that has been made with love. Since I am the only one of my family living in the U.S., I like to have a couple of friends over, cook some of my family's recipes, and listen to Hispanic music. It is important to me not to let go of my traditions, so this is a great month to celebrate my culture.”
When asked how her Latinx identity has shaped her life experiences, she said:
“Coming from a different country and submerging myself in a different culture has made me be more open to meeting new people and learning about different traditions. The first year in the U.S. was a tough year for me because I felt like I didn't fit in, but that led me to get to know other first-generation students from all over the world. I wouldn't have done that if I stayed in Mexico City. Now, when I go back to visit family and friends, somehow it feels that I don't fit in like I used to, and that is okay. I am really looking forward to connecting with more people that have similar experiences and be proud of our journey, regardless if we fit in or not.”
For more stories like Ailed's follow #LifeAtKhoros, as we continue to shed light on our employees’ experiences.
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