4 examples of great online communities and what makes them work

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  ONLINE COMMUNITIES

  Customer self-service: Definition, benefits, strategy

  Get the complete guide to customer self-service: what it is, top channels, real examples, how to build a strategy that works, and so much more.

  Jul-11-2025

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  ONLINE COMMUNITIES

  How to build a thriving B2B community with 6 examples

  Building a B2B community? This guide shows you how, with strategy tips and 6 real examples from leading companies.

  Jul-08-2025

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  ONLINE COMMUNITIES

  How to choose an online community platform for your business

  Choosing a community platform? Learn which features matter most and how to evaluate different platforms with confidence.

  Jun-30-2025

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  ONLINE COMMUNITIES

  9 best Discord alternatives for building a community

  Looking for a better platform than Discord to build your online community? Explore 9 top Discord alternatives built for community engagement and growth.

  Jun-18-2025

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  ONLINE COMMUNITIES

  What is community content? Strategy, examples, & tips for managers

  Learn what community content is, why it matters, and how to create a content strategy that drives engagement and value in your online community.

  Jun-11-2025

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  ONLINE COMMUNITIES

  What is gamification marketing and 6 examples from top brands

  Discover what gamification marketing is and how top brands use it to boost engagement. See 6 real-world examples that drive results.

  May-28-2025

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  ONLINE COMMUNITIES

  Khoros joins IgniteTech: To transform customer connections in the AI answer engine era

  Khoros joins IgniteTech: To transform customer connections in the AI answer engine era

  May-27-2025

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  ONLINE COMMUNITIES

  Event recap: Let's talk CMX Summit 2025

  In this blog, Michael extracts 7 key themes from CXM Summit 2025

  May-19-2025

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  ONLINE COMMUNITIES

  What is customer advocacy? Importance, types, strategy, and tips

  Customer advocacy is a strategic initiative that many are implementing, find out why. Learn how to turn customers into strong customer advocates for your brand!

  May-15-2025

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  ONLINE COMMUNITIES

  From tactics to strategy: The evolution of community use cases

  Many businesses launch an online community with a singular focus, but never grow beyond it. This limited approach leaves a lot of untapped value on the table. Learn how to expand your community's impact to align with your brand.

  May-09-2025

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  ONLINE COMMUNITIES

  12 strategies to improve customer retention

  Retaining customers is more cost-effective than acquiring new ones. Explore 12 retention strategies that help grow your bottom line.

  Apr-30-2025

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  ONLINE COMMUNITIES

  What is an online forum? (2025 guide)

  More than just message boards, online forums are the future of brand connection. Learn how to leverage them for community, support, and growth in 2025.

  Apr-30-2025

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  ONLINE COMMUNITIES

  10 proven ways to increase online community engagement

  Struggling to keep your community active? These 10 engagement strategies go beyond the basics—backed by real examples and best practices.

  Apr-29-2025

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  ONLINE COMMUNITIES

  5 key metrics Zoom tracks for community success

  Explore the top 5 metrics Zoom uses to measure online community success and demonstrate value to stakeholders.

  Apr-28-2025

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  ONLINE COMMUNITIES

  9 proven strategies to build brand loyalty with examples

  Discover 9 proven strategies to build brand loyalty featuring real-world examples and data from our survey of over 1,600 consumers.

  Apr-22-2025

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  ONLINE COMMUNITIES

  8 community guideline examples + template for brands

  Every online community needs clear guidelines to create a safe space for members. Here’s what to include in your community rules to set the right tone.

  Apr-09-2025

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  ONLINE COMMUNITIES

  Taking back control: Why brands are investing in owned spaces

  As social media protections roll back, brands are rethinking their digital strategies. Discover why owned platforms are the future of community building — offering greater control, security, and deeper engagement in a community ‘everywhere’ ecosystem.

  Apr-04-2025

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  ONLINE COMMUNITIES

  11 customer engagement strategies for your brand

  Looking to boost customer engagement? Explore 11 proven strategies that help brands connect with their audience, foster loyalty, and drive long-term success.

  Apr-03-2025

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