Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
In this series, we put a spotlight on the people who make Khoros so great and... well, Khoros! Learn more about our talented employees — their interests, goals, dreams, and stories — and see if there’s a right fit for you to join the team.
Meet Deb. Deb (@deb_atx on Instagram) is the Director of Business Systems on the Business Operations team at Khoros, where her manager has this to say: “Deb is so attentive to ensuring her internal customers are delighted while also leveraging the rigor of planning to drive success for material projects her and her team tackle.”
When asked what personal experiences she’d like to shed light on, Deb said:
“I’ve always told stories. As a kid I wrote my own books and shared them with my cousins and family and when I was old enough to babysit, I would make up fairy tales featuring the kid(s) I was sitting with. In school I loved English and writing and have journaled off and on throughout my life. I remember the feeling the first time (and the last time) someone told me they liked my story and wanted to publish. About 10 years ago I was looking for an org to do some volunteering. I had done tutoring and had a degree in English so it looked like a good fit. Austin Bat Cave provides free writing programs for kids in underserved communities. I volunteered for a few of their workshops and my then company Mass Relevance supported an event they held with Home Slice as volunteers to set up booths for a carnival. We also supported that event after we merged with Spredfast. I also recruited co-workers to help with a program ABC supported at The Thinkery where we taught resume and cover letter writing and did mock interviews with the program participants. After leading that initiative for a few years in a row, the Executive Director reached out and asked me to join the board which I was happy to do.
For me, the experience of working with Austin Bat Cave culminates each year in the publishing of the anthology, which features writing from every workshop throughout the past year. Every kid has the opportunity to submit one (or more) pieces of writing and we publish it. That moment of pride at receiving the anthology - seeing their work and their name in print - and sharing with their family and if they choose to, with the ABC community at our annual anthology release — this moment is why I do what I do the rest of the year. I am in awe of the creativity of the kids we work with and how they use their work to make sense of their lives. I am proud of the staff and volunteers that come up with our workshops and work with the kids year round. And I love that ABC has become a community of adult writers, authors, volunteers, staff, and board, that believe in the power of a good story and that everyone has a voice and should be heard."
On working at Khoros, Deb shared what her experience has been like:
“Khoros is the first company where I’ve not felt like I had to fix the fact that I’m an introvert and a night-owl to be taken seriously. I’m actively trying to make Khoros an even better “Best Place to Work” by taking on a leadership role with our Khoros Network of Women (KNOW) and in our Khoros Social Responsibility committee where we connect our products and services with non-profits selected for the impact they are making in the world.”
For more stories like Deb's follow #LifeAtKhoros, as we continue to shed light on our employees’ experiences.
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