Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Searching for a new job world can be time-consuming, confusing, and difficult in the best of times. Add the recent events of COVID-19, and those problems get instantly worse. That’s why we’ve outlined some best practices to keep yourself engaged in the job search and continue making progress.
This seems obvious, but this could not — and I repeat, could not — be more crucial during this time. Of course, COVID-19 precludes in-person meetings with colleagues or friends, so social media and online communities are more key now than ever. Comment on a leader’s LinkedIn post, share posts or content relevant to the job you are applying for, comment on a colleague’s Facebook photo, or reply to someone’s story on Instagram. We’re all feeling alone together, and you might just connect with someone who has an even bigger network you can engage with. The little things go a long way.
Here at Khoros, our Talent team has partnered with our Atlas community to create a job board for anyone looking right now. The posts on this job board will likely focus on jobs related to community management but could include digital care or social media marketing jobs — or others. During this time, we want to help those in our community and help connect people who are out of work or looking for a change in their career. Here is the welcome message to the job board to help get you started. If you are new to Atlas, here’s information on how to register.
My company, like many others, has slowed hiring, so as a recruiter, I have taken the extra free time to brush up on my professional skills. There are tons of webinars, blogs, books, and videos out there with training and tips for any type of skill that might help you in the professional world. LinkedIn has a great library, from leadership and management workshops to software development to Adobe 101. Although they are monthly costs, they have a one-month free trial you can utilize while you search. Even better, some brands are promoting free courses, such as these seven courses for social media marketers.
If you want to get a little more specific and learn more about Khoros, our Resource Center has a whole library of whitepapers, reports, and case studies to keep you up-to-date on the latest industry best practices, as well as tips and insights to help you get the most out of your time in quarantine.
If you’re currently looking for a job, you know just how important it is to have a strong cover letter and resume. Take the time to reevaluate them, and ask yourself:
It’s okay to apply for something that might not line up exactly with your past experience, as long as you explain this in your cover letter and give examples of how your experience makes you a good fit for something new. Creating a resume website could be another way to promote yourself and stand out online.
You can also brush up on your interview skills and interview attire. Your next interview may not be in person, which can present certain challenges. Take a minute to think about how you can present yourself on a Zoom or Skype call, to give yourself the best chance at landing the job:
Most importantly: Don’t give up. Keep applying. Stay safe and stay healthy.
Breaking Down Silos to Improve Customer Experience: 6 Essential Steps
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