Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
In this blog series, a member of the Khoros Strategic Services team dives into a topic they have helped many enterprise brands with, sharing their insights and best practices. Khoros Strategic Services has deep expertise in community management, paid social, analytics, content, and they're ready to help your brand.
Whether you’re in-house or on the agency side, everyone on your extended team should speak a common language when labeling your social advertising campaigns. Most advertisers are pretty organized but fail to consistently use a standardized naming convention. Even when a detailed process has been established, the entire system can break down whenever any of the stakeholders lack discipline to use it.
Without a methodical naming convention framework in place that is tailored to your business objectives and available resources, your teams may struggle to get aligned. Instead of moving seamlessly between campaign planning, execution, optimization, and reporting, there will be unnecessary confusion and inefficiencies. Simply put, there will be no easy way to make sense of your campaigns.
This guide will outline a few initial steps you can take to help mitigate these risks and allow your social advertising efforts to scale with your growing teams.
When using your naming convention, be sure to avoid any shortcuts that may apply only to a single campaign. Instead, go with a thoughtful design that will meet the long-term needs of your team and consider every detail. For example, consistently separating each element of the naming with underscores can help provide additional clarity. It also can save a significant amount of time when cleaning up exported campaign performance data, allowing for a seamless separation of delimited naming text.
Spend the extra time needed to create formalized documentation along with a process to ensure that any changes are immediately updated accordingly. Make this documentation readily accessible for all stakeholders involved and hold them accountable. Without complete compliance, this system is no longer effective.
When constructing your naming convention, remember that it will need to extend across all social platforms where you are running paid campaigns. Typically this tends to include Facebook, Instagram, LinkedIn, and Twitter. Additionally, this process should not be limited to only the Campaign Name.
Each social platform will have slight nuances, but there are generally three levels to consider:
Naming conventions must be customized to the needs of your extended team. Below is a recommended blueprint to consider as a starting point. Keep in mind that this example has been designed for an in-house social team that receives support from several external agencies running global campaigns that are localized at a regional level and reporting is conducted on a quarterly cadence.
Facebook / Instagram:
Twitter:
LinkedIn:
What other tips or best practices do you have for developing a naming convention that scales with your extended team? Please let us know in the comments. As always, feel free to reach out to our Khoros Strategic Services team for more insight and support with all of your organic and paid social needs.
Khoros Strategic Services: Your new competitive advantage
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