Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Editor's Note: This post was originally created by Spredfast before Spredfast and Lithium merged and became Khoros.
How many times have you been lured into watching a funny video in your news feed or searched for a television or video series after you watched a new clip your friend shared? Let’s face it, video is captivating. And Facebook is about to make it even more so. Recently, Facebook launched Watch, a new video platform that combines elements of YouTube and LIVE with traditional television.
Facebook Watch videos feature a wide range of content, from original scripted and reality shows to sports and everything in between. Watch shows aim to be different than the regular Facebook videos or the Facebook LIVE broadcasts you're used to seeing in your News Feed because they are created as a series of episodes.
Facebook Watch shows are created as a series of episodes.
Facebook defines a show as a group of videos that have a shared narrative or theme (characters or concepts that are common across videos). That Humans of New York page you regularly look to for inspiration? It’s now a Facebook Watch show. Shows are also episodic, which means as a viewer, you can expect a regular cadence of connected videos. Episodes of a show can be short, say 90 seconds, or long, up to 30 minutes or more. They are also self-contained, meaning you can watch the entire episode as a stand-alone in one viewing. Check out this list of shows to watch from Quartz.
Watching thematic, episodic video content will be brand new territory for most Facebook users. Think about it. You can explore popular videos right from the Watch tab—that fancy new television-shaped button that appears on your desktop home page under the News Feed and Messenger buttons or on mobile at the bottom of the navigation bar—and get notifications inside Facebook when a new show or episode is available.
New and Featured episodes appear at the top of each show’s page as well as at the top of a recommended, personalized Watch List. You can also browse a range of sections like “Most Talked About”, “What Friends are Watching”, and “What's Making People Laugh” to find content that might interest you. Each of these areas can feature different video formats—standard recorded, live, and 360—and content types across a range of topics. It’ll be your video library of recommendations from YouTube and Netflix all rolled into one.
Think about how you socially interact with your favorite show’s community now, watching a broadcast on your television or app and tweeting about it or posting to group page using a second device. With Watch, you can actually view and comment on the show from within Facebook—with other people who are watching at the same time.
Facebook CEO Mark Zuckerberg stated that being “able to chat and connect with people during an episode...can be a chance to share an experience and bring people together who care about the same things.”
According to data from eMarketer, Americans already spend more than 73 minutes a day watching digital video, which is a 7 percent increase over last year. Making it easier to do and share is a game changer.
If you’re like me, you already spend at least half of the five hours a day you’re projected to use your mobile device scrolling through Facebook, and with Watch, I only expect that to go up. At this rate, it might be okay if I can’t remember my YouTube login—because I doesn’t appear I’ll be needing it much longer. And that could change the way advertisers Watch video as well.
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