4 examples of great online communities and what makes them work

FEATURED POSTS

• 

  AI

  Supercharging self-service communities with AI-generated knowledge

  Discover how AI and GenAI transform self-service in online communities, driving smarter support, seamless automation, and deeper customer engagement. Learn actionable use cases to improve knowledge management, streamline support, and elevate customer satisfaction.

  Dec-16-2024

  Read more

• 

  AI

  Using AI to generate community content and engagement

  Discover how GenAI can enhance community engagement by generating content and simplifying user experiences to forge the most authentic and valuable customer journeys.

  Dec-16-2024

  Read more

• 

  ONLINE COMMUNITIES

  7 benefits of using AI in customer service

  Learn the key benefits of using AI in customer service, from automating routine tasks to delivering faster, smarter, and more personalized customer interactions.

  Dec-12-2024

  Read more

• 

  ONLINE COMMUNITIES

  7 reasons to build a customer support community

  Uncover the top 7 benefits of building a customer support community, from cost savings to fostering loyal, satisfied customers.

  Dec-12-2024

  Read more

• 

  CUSTOMER ENGAGEMENT

  Real-life impact vs. recognition: Khoros Kudos Award winners choose to give back

  Learn the full value of the Khoros Kudos Awards and how winners are making real-life impact.

  Dec-09-2024

  Read more

• 

  CUSTOMER ENGAGEMENT

  Q&A with Cisco: Lessons learned from a community reimagined

  Uncover the strategies and lessons learned from Cisco's community transformation journey, where the technology leader reshaped its product-focused community into a thriving customer success hub.

  Dec-04-2024

  Read more

• 

  CUSTOMER ENGAGEMENT

  Designing with purpose: Khoros’ approach to digital accessibility and user experience

  Explore how Khoros incorporates accessibility considerations into product development. While we're not accessibility experts, we partner with Level Access to ensure our solutions meet diverse user needs, giving you peace of mind that inclusivity is at the forefront of our design process.

  Nov-27-2024

  Read more

• 

  CUSTOMER SERVICE

  The complete guide to omnichannel customer service

  Want a connected, consistent customer experience across all channels? This guide to omnichannel customer service covers all you need to know.

  Nov-27-2024

  Read more

• 

  ONLINE COMMUNITIES

  How to use customer forums to improve your business

  Discover the benefits of customer forums, from enhancing customer support to gaining actionable insights, and see how they can drive business growth.

  Nov-18-2024

  Read more

• 

  ONLINE COMMUNITIES

  What are customer insights and how to gather them

  Learn what customer insights are, why they're valuable, and how to get them to help your brand!

  Nov-18-2024

  Read more

• 

  KHOROS CULTURE

  Announcing the 2024 Khoros Kudos Winners

  Each year, Khoros honors a select few top-tier brands that define industry standards for customer engagement. Read on to learn more about this year’s winners.

  Nov-12-2024

  Read more

• 

  ONLINE COMMUNITIES

  11 great brand community examples for 2024

  Explore 11 real-world examples of thriving brand communities and learn how top brands build loyalty and improve customer service through online brand communities.

  Nov-12-2024

  Read more

• 

  ONLINE COMMUNITIES

  What is a customer community and should you build one?

  A customer community is an online space where customers connect with a brand and each other. Discover its benefits, examples, & how to build one.

  Nov-05-2024

  Read more

• 

  ONLINE COMMUNITIES

  Unlocking customer value with the power of online communities

  Explore the diverse world of online communities and uncover how they unlock immense value for enterprise companies and their customers.

  Oct-28-2024

  Read more

• 

  CUSTOMER SERVICE

  The ultimate guide to digital customer service

  More and more brands are shifting towards digital customer service to meet customer demands. Learn what it is, the benefits, best practices, & examples here.

  Oct-17-2024

  Read more

• 

  CUSTOMER SERVICE

  What is an omnichannel contact center & do you need one?

  Is your brand offering customer service across multiple channels? Discover how you can consolidate them with omnichannel contact centers.

  Oct-09-2024

  Read more

• 

  ONLINE COMMUNITIES

  Purpose, not platform: Building the foundation for your community

  Learn how to build a purpose-driven community by building the right foundation for your community. Define your vision, set goals that align with business objectives, and create a lasting member experience that evolves over time.

  Oct-08-2024

  Read more

• 

  CUSTOMER SERVICE

  Social media chatbots: Your top FAQs answered

  Are you interested in deploying a customer service chatbot on social media, but don’t know where to start? Learn helpful tips and best practices as we answer the top social media chatbot FAQs.

  Oct-03-2024

  Read more

• 1
• 2
• 3
• 4
• 5
• 6
•