Khoros Staff | Feb-14-2024

4 Examples of great online communities and what makes them work

Learn how four leading brands built great online communities, borrow from their playbooks, and connect with your customers in new and meaningful ways.

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AUTOMATION

6 steps to identify the right tech partner for customer service excellence

Discover expert tips to find the perfect tech partner and enhance your customer service.

Apr-04-2024
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AUTOMATION

The strategic advantage of outsourcing customer service (and how to do it)

Explore 5 tips for outsourcing customer care. Elevate your service standards by mastering true partnership and transforming your customer experience approach.

Apr-01-2024
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SOCIAL MEDIA

7 tips for creating impactful pride month social media posts

Discover how your brand can effectively support Pride Month with impactful social media posts. See our list of tips and successful brand examples.

Apr-01-2024
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SOCIAL MEDIA

2024’s top social media trends: How social listening maximizes their potential

Our in-house experts curated a list of seven trends predicted to define social media engagement in 2024. Using their practical social listening tips, you can pave your way to a success-filled year.

Mar-27-2024
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ONLINE COMMUNITIES

What is community marketing and how to start

Community marketing can help you build lasting customer relationships. Learn our top community marketing strategies and more.

Mar-21-2024
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CUSTOMER ENGAGEMENT

4 tips from Esri on aligning stakeholders and driving community business value

Chris Catania, Esri's Head of Community, shares four invaluable tips to align stakeholders and drive business value for community initiatives, offering a roadmap to community success for hi-tech enterprises.

Mar-21-2024
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CUSTOMER SERVICE

6 best practices for B2B customer service

B2B customer service is important for creating and maintaining business relationships. Discover what it is, best practices, examples, and more.

Mar-20-2024
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ONLINE COMMUNITIES

Why your brand should have a virtual community

Virtual communities offer brands the opportunity to deepen customer relationships and build loyalty. Learn the benefits and how to build one.

Mar-19-2024
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SOCIAL MEDIA

Five steps to replacing Social Studio in 2024 - Don’t forget #2!

Social Studio is ending in 2024. Follow these steps to find your replacement solution.

Mar-14-2024
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SOCIAL MEDIA

Khoros on Khoros: How we harnessed employees’ power to transform our results

Learn how EveryoneSocial empowered Khoros' team members to become passionate brand ambassadors, augmenting outreach beyond the limits of traditional approaches.

Mar-14-2024
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SOCIAL MEDIA

A month in review: February social media trends and updates

We're diving into the hottest social media trends and noteworthy industry updates that have been making waves in the digital sphere over the month of February.

Mar-08-2024
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SOCIAL MEDIA

7 benefits of strong branding

Discover the benefits of a strong brand identity such as increased brand recognition, customer loyalty, word-of-mouth marketing, and more.

Mar-07-2024
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CUSTOMER ENGAGEMENT

Decoding community success: Exploring the build vs. buy dilemma

Is it better to build a community solution in-house or buy from a vendor? Discover the pros and cons of both approaches, along with stories from Airbnb and Cisco that take you through their journey to answer this pivotal question.

Mar-05-2024
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SOCIAL MEDIA

How to create a social media report

A social media report provides an in-depth analysis showcasing your brand’s performance. Learn what it should include, how to create one, and more.

Mar-01-2024
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AI

5 Gen AI chatbot fails and how to avoid them

Explore the world of AI chatbots as we delve into their top 5 failures and reveal expert tips on rectifying and preventing these mishaps.

Feb-19-2024
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CUSTOMER ENGAGEMENT

Customer feedback: How to collect & utilize it

Learn the best ways to collect customer feedback such as surveys, branded communities, social media, and customer interviews including what to do with it.

Feb-12-2024
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SOCIAL MEDIA

A month in review: January social media trends and updates

We're diving into the hottest social media trends and noteworthy industry updates that have been making waves in the digital sphere over the month of January.

Feb-09-2024
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KHOROS SERVICE

Service Fresh Features - Episode 3

Our team is excited to share the latest features of our customer service software. See what new capabilities are available now.

Jan-31-2024
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4 Examples of great online communities and what makes them work

6 steps to identify the right tech partner for customer service excellence

The strategic advantage of outsourcing customer service (and how to do it)

7 tips for creating impactful pride month social media posts

2024’s top social media trends: How social listening maximizes their potential

What is community marketing and how to start

4 tips from Esri on aligning stakeholders and driving community business value

6 best practices for B2B customer service

Why your brand should have a virtual community

Five steps to replacing Social Studio in 2024 - Don’t forget #2!

Khoros on Khoros: How we harnessed employees’ power to transform our results

A month in review: February social media trends and updates

7 benefits of strong branding

Decoding community success: Exploring the build vs. buy dilemma

How to create a social media report

5 Gen AI chatbot fails and how to avoid them

Customer feedback: How to collect & utilize it

A month in review: January social media trends and updates

Service Fresh Features - Episode 3