Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Editor's note: This blog post was originally written on the Flow.ai website. Flow.ai was acquired by Khoros in 2021 to advance Khoros' conversational AI and machine learning (ML) capabilities and data science expertise. This blog post has been adapted to be on the Khoros blog.
Using SMS text messages it’s easy to start a conversation with customers. Some use cases include: send a notification, like a delivery update, deflect a phone call to text messaging, and bulk sending a message to customers
To get started you’ll need the following:
To start sending outbound messages you’ll need to connect Flow.ai with Khoros, configure the Flow.ai REST API and add a flow to trigger.
Using the REST API you can make a direct broadcast call to Flow.ai using a customer phone number (MSISN) that would trigger a specific flow.
That way you can send text messages to customers through the Khoros SMS integration.
We have everything ready to trigger a flow that will send an outbound message to a user. The only thing missing is a flow to trigger. Simply add a new flow and make it start with an event. For example name the event: Send SMS
.
Below the event, drag and drop a text reply. Add some text like: This is a test message
Save the flow. Now we can test the entire setup!
You can test the broadcast using a CURL command to make a call to the REST API.
The following is an example of a CURL command:
curl --location --request POST 'https://api.flow.ai/rest/v1/broadcast/instant' \
--header 'Content-Type: application/json' \
--header 'Authorization: sk_ab12abcd9876543210abcdefgh012345' \
--data-raw '{
"audience": [{
"name": "John Doe",
"phoneNumber": "+1234567890"
}],
"channel": {
"channelName": "khoros",
"externalId": "+0987654321"
},
"payload": {
"type": "event",
"eventName": "Send SMS"
}
}
'
Replace the information:
Name | Description |
---|---|
API_TOKEN | Rest API token copied in step 2 |
CUSTOMER_NAME | Name of the customer (or anonymous ) |
CUSTOMER_MSISDN | Valid phone number in international format |
KHOROS_EXTERNAL_ID | Khoros external ID (phone number) |
EVENT_NAME | Event name of the flow to trigger |
curl --location --request POST 'https://api.flow.ai/rest/v1/broadcast/instant' \
--header 'Content-Type: application/json' \
--header 'Authorization: API_TOKEN' \
--data-raw '{
"audience": [{
"name": "CUSTOMER_NAME",
"phoneNumber": "CUSTOMER_MSISDN"
}],
"channel": {
"channelName": "khoros",
"externalId": "KHOROS_EXTERNAL_ID"
},
"payload": {
"type": "event",
"eventName": "EVENT_NAME"
}
}
'
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