Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Community Manager Advancement Day, formerly Community Manager Appreciation Day, is an important day at Khoros. We take today to acknowledge and celebrate both types of community managers: brand-owned communities and social network communities. We’ve always believed that online communities can change the way brands can achieve their purpose and connect customers, partners and employees. This past year turned into a shining moment for digital communities to prove just that.
Amid the challenges of 2020, online communities stepped up and showed how valuable they can be. Digital communities allowed brands to address customer service needs at scale, perpetuate brand love, and foster genuine human connection online.
None of that is possible without community managers. The people who, day in and day out, engage with customers and prospects, facilitate connections, solve problems, spark conversation, and maintain a constructive and collegial tone. This past year tested all of us, but put special pressure on community managers, so many of whom found themselves on the front lines of escalating tensions, increased volumes, and shorter tempers. Resilience is the theme for this year’s Community Manager Advancement Day and it’s a fitting word to describe the many quiet leaders who held their communities together through uncharted territory.
One story that comes to mind is our award-winning customer, Intuit. There’s no pre-written manual for managing a brand-owned community during a global pandemic, but Intuit kept calm and carried on. Intuit’s brand purpose is to “power prosperity around the world,” so they advocate for and educate millions of small businesses and individual taxpayers. Intuit’s global team quickly responded to the crisis at hand by offering agent-staffed forums to foster discussions and peer-to-peer support, hosting Ask An Expert events, and quickly publishing a compilation of best practices and tips. Resilience isn’t just about getting back up again. It’s also about preparing for difficulty and being resilient from the beginning, and that’s exactly how Intuit and its community thrived and will continue to, on a go-forward basis.
I want to send personal thanks to the community managers around the world who shepherd the many hundreds of brand-owned communities running on the Khoros Communities platform. At the beginning of April, traffic across Khoros Communities spiked nearly 50%, and in conjunction, so did community engagement and posts. People were going anywhere possible to get answers to undiscovered questions, as we all tried to figure out how to handle something so unexpected.
Our own Khoros community, Atlas, was no different. I applaud our Digital Customer Experience, Professional Services, and Strategic Services teams who went above and beyond to support our customers with insightful content, relevant advice, and most importantly, a positive space for everyone to collaborate and simply connect.
While Community Manager Advancement Day only happens once a year, community management can — and should — be celebrated everyday. If you haven’t already, join our Atlas Community where you can continue to connect, learn, and share ideas among fellow community experts.
Here’s to resilient communities and their fearless community managers leading the way in 2021 — representing the best of human and digital connection. Thank you.
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