Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Responding to a crisis like COVID-19 is difficult and we’re all figuring it out together. Many brands have provided powerful, empathetic responses and we want to help others navigate this time with empathy and understanding.
At Khoros, we’re committed to supporting our customers (and their customers) through this challenging time. As a brand, you always have an opportunity and a responsibility to take care of the people that define you — your customers and employees. Times of crisis make this responsibility doubly important, but also more difficult to execute.
Here are 3 things to keep in mind as you face the unique challenges of crisis.
The first step to take in a time of crisis is to understand the situation as well as you can. There are many tools to help you understand what people are saying — Google Alerts, native social platforms, and specialized social listening tools like Khoros Marketing. To help our Social Marketing customers listen to what’s happening, we created this Intelligence dashboard. This dashboard gives you a real-time glimpse of what is happening on Twitter, for example.
Social listening tools are highly customizable and can give you special insights from your industry, geography, or related to your brand specifically. To get the full picture, use various spellings and styles (eg. coronavirus, corona virus, covid19, covid 19). If you’d like to see how Khoros Marketing can help with this, reach out and request a demo.
Brands can connect and proactively serve their customers in their community spaces. Communities can be a helpful resource for customers, as a public-facing page, of business updates. It’s also useful for employees, as an internal page, to share company and operational updates. During crises, it can be easy to focus only on customers and forget about employees. Prioritizing employee wellbeing, listening to their concerns, and responding to their needs will help you take better care of customers.
Combining Marketing and Community, by sharing links to community posts on social is a proven way to distribute these helpful resources. We’ll continue to post updates and new tools to our customer Group Hub and share those links on social.
As Khoros, we’ve created a Group Hub in our Atlas community for our customers. If you're a customer and have an Atlas account, use this page to find pertinent information about using Khoros during this time, and for crisis management generally.
Brands are receiving more inbound questions than ever before. Customers are curious how their favorite brands, services, and stores are responding to and prepared during this time. It’s helpful to make a proactive statement that's empathetic and forward-thinking. H-E-B Grocery does a good job striking a tone of being prepared and supportive of their customers in this Tweet below:
As support volumes increase, there are many tactical things that brands and care teams can do to set themselves up for success as a partner and reliable source in times of crisis for your customer. While these specific responses may vary according to the products and services offered, there are principles that apply across the board.
We’re in this together, and your company may not have the perfect response to the COVID-19 pandemic, or any other crisis, but by listening, serving, and connecting with empathy, you can help your customers through this time. As our commitment to you, we’ll be posting additional resources for our Care, Community, Marketing customers in the coming days.
For Khoros Customers, now is a great time to create your Atlas Community account to stay up-to-date with the latest information about COVID-19 best practices and how we can help you.
Stay up-to-date with the latest news, trends, and tips from the customer engagement experts at Khoros.
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