Khoros Staff | Oct-14-2024

4 examples of great online communities and what makes them work

Learn how four leading brands built great online communities, borrow from their playbooks, and connect with your customers in new and meaningful ways.

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ONLINE COMMUNITIES

How to use customer forums to improve your business

Discover the benefits of customer forums, from enhancing customer support to gaining actionable insights, and see how they can drive business growth.

Nov-18-2024
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ONLINE COMMUNITIES

What are customer insights and how to gather them

Learn what customer insights are, why they're valuable, and how to get them to help your brand!

Nov-18-2024
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KHOROS CULTURE

Announcing the 2024 Khoros Kudos Winners

Each year, Khoros honors a select few top-tier brands that define industry standards for customer engagement. Read on to learn more about this year’s winners.

Nov-12-2024
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ONLINE COMMUNITIES

11 great brand community examples for 2024

Explore 11 real-world examples of thriving brand communities and learn how top brands build loyalty and improve customer service through online brand communities.

Nov-12-2024
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ONLINE COMMUNITIES

What is a customer community and should you build one?

A customer community is an online space where customers connect with a brand and each other. Discover its benefits, examples, & how to build one.

Nov-05-2024
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ONLINE COMMUNITIES

Unlocking customer value with the power of online communities

Explore the diverse world of online communities and uncover how they unlock immense value for enterprise companies and their customers.

Oct-28-2024
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CUSTOMER SERVICE

The ultimate guide to digital customer service

More and more brands are shifting towards digital customer service to meet customer demands. Learn what it is, the benefits, best practices, & examples here.

Oct-17-2024
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CUSTOMER SERVICE

What is an omnichannel contact center & do you need one?

Is your brand offering customer service across multiple channels? Discover how you can consolidate them with omnichannel contact centers.

Oct-09-2024
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ONLINE COMMUNITIES

Purpose, not platform: Building the foundation for your community

Learn how to build a purpose-driven community by building the right foundation for your community. Define your vision, set goals that align with business objectives, and create a lasting member experience that evolves over time.

Oct-08-2024
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CUSTOMER SERVICE

Social media chatbots: Your top FAQs answered

Are you interested in deploying a customer service chatbot on social media, but don’t know where to start? Learn helpful tips and best practices as we answer the top social media chatbot FAQs.

Oct-03-2024
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CUSTOMER SERVICE

Building powerful contact center change from the front lines to the C-suite

Discover how to build a powerful contact center change management team. Learn how to engage everyone from front-line agents to the C-suite, address common concerns, and successfully navigate change.

Oct-01-2024
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CUSTOMER SERVICE

7 change management strategies for your contact center

Our change management strategies can help your contact center operate modernly, efficiently, and effectively.

Sep-30-2024
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SOCIAL MEDIA

Do you have a Moderation Crisis Strategy?

Learn how to safeguard your brand's reputation with Khoros’ expert crisis moderation strategies. Prepare for viral moments and prevent them from escalating into crises.

Sep-25-2024
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CUSTOMER ENGAGEMENT

RCS power play: Innovative use cases across industries

Discover how RCS messaging transforms business communication across industries with richer, more interactive experiences.

Sep-25-2024
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CUSTOMER ENGAGEMENT

From data to insight: Building a 360-degree customer view

Discover how the 360-degree customer view integrates data from multiple touchpoints into a comprehensive profile. Learn why this holistic approach enhances customer experiences and boosts your business.

Sep-19-2024
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CUSTOMER ENGAGEMENT

Building bridges: 6 steps to break down silos and improve CX

Learn practical strategies to enhance collaboration, break down organizational barriers, and deliver exceptional customer service.

Sep-19-2024
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CUSTOMER ENGAGEMENT

5 warning signs your brand works in silos (and how to fix it)

Struggling with silos in your organization? Discover how to identify and overcome the challenges of working in silos to enhance collaboration and efficiency.

Sep-19-2024
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SOCIAL MEDIA

A month in review: August social media trends and updates

Read all about the latest trends and industry updates in social media, curated by our Strategic Services team.

Sep-18-2024
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4 examples of great online communities and what makes them work

How to use customer forums to improve your business

What are customer insights and how to gather them

Announcing the 2024 Khoros Kudos Winners

11 great brand community examples for 2024

What is a customer community and should you build one?

Unlocking customer value with the power of online communities

The ultimate guide to digital customer service

What is an omnichannel contact center & do you need one?

Purpose, not platform: Building the foundation for your community

Social media chatbots: Your top FAQs answered

Building powerful contact center change from the front lines to the C-suite

7 change management strategies for your contact center

Do you have a Moderation Crisis Strategy?

RCS power play: Innovative use cases across industries

From data to insight: Building a 360-degree customer view

Building bridges: 6 steps to break down silos and improve CX

5 warning signs your brand works in silos (and how to fix it)

A month in review: August social media trends and updates