• Marketing, Digital Care, Industry Trends

7 social media management trends that you will love in 2018

by Khoros staff | Mar 28, 2018

If there’s one thing constant about social media management, it’s that it is always evolving. Wondering what new and exciting changes you should pay close attention to in 2018? Here are 7 of the latest trends that you’ll love to include in your social media management strategy this year.

Additionally, add more tips and tricks to your social media arsenal with a quick read-through of our Social Media Pocket Guide.

1. Content gets personal

Social media management platforms with strong suggested response capabilities offer more opportunity for content personalization than ever before. This is great news because more of your audience members will come to expect highly personalized experiences in 2018.1

2. More mention monitoring

Monitoring social media conversations about your brand, your products, and your competitors will give you valuable insight about your audience’s likes and dislikes as well as improve your customer satisfaction ratings. If you didn’t include social media listening in your content strategy in 2018, it’s not too late to add it now.

3. Influencer investment increases

No brand can afford to ignore the fastest growing marketing channel — influencers — especially with these stats:

  • 49% of Twitter and Instagram users rely on recommendations from influencers.
  • Influencers bring a 10X rise in conversion rates.

Hand in hand with influencer marketing is a continued focus on encouraging your brand advocates to produce more user-generated content. “This is not only a great way to get new, quality content; it’s also a perfect strategy for better engaging your followers. Chosen followers will be excited about being featured, and they’ll be more likely to purchase your products and encourage their friends to check out your page.”2

5. Augmented reality gets real

There isn’t much agreement about precisely what shape augmented reality will take in relation to social media marketing, but many marketing experts agree that, in 2018, brands will be promoting more than just flower crowns on your selfies. Gartner predicts that “100 million consumers will shop in augmented reality by 2020.”5 Retailers have already started using AR marketing with interactive 360-degree shoppable video Facebook ads.6 If you want to stay competitive, keep an eye on this trend and take time to understand the possibilities of AR for your business and, more importantly, for your consumers.7

6. Virtual agents engage in more conversations

More brands will embrace artificial intelligence platforms as a way to efficiently provide 24/7 customer service. It’s predicted that by the end of 2018, 30% of our chat conversations will be with chatbots, many of these on Facebook Messenger.8 According to Social Media Today, Facebook Messenger chatbots can answer basic questions which will free up your customer service team to handle more serious customer inquiries.”9 If you aren’t already, now is the time to test automated responses with your business.10

7. Deeper connections with individuals

There is no better way to make customers and prospects feel valued than by engaging with them directly. According to Smart Insights, more brands will focus on “real-time engagement and capitalization on micro-moments with the aim to delight your social media followers.”11 Automated services and solutions will free up customer care agents to uncover ways to surprise and reward their customers and prospects.

1 MarketingProfs - "Top Nine Social Media Trend Predictions for 2018 [Infographic]"

2 Forbes - "Personalized Customer Experience Increases Revenue And Loyalty"

3 Business 2 Community - "7 Social Media Marketing Trends That Will Dominate 2018"

4 Instagram Press - "Celebrating One Year of Instagram Stories"

5 TechCrunch - "Instagram Stories turns 1 as daily use surpasses Snapchat"

6 Gartner - "Gartner Predicts 2017: Marketers, Expect the Unexpected"

7 Smart Insights - "Is Marketing ready for VR / AR in 2018?"

8 Forbes - "How Augmented Reality Is Changing The World Of Consumer Marketing"

9 MarketingProfs - "Top Nine Social Media Trend Predictions for 2018 [Infographic]"

10 Social Media Examiner - "5 Ways to Use Facebook Messenger Bots for Your Business"

11 Smart Insights - "Social Media Marketing Trends 2018"

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