4 examples of great online communities and what makes them work

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  TECHNOLOGY

  Q&A with Cisco: Lessons learned from a community reimagined

  Uncover the strategies and lessons learned from Cisco's community transformation journey, where the technology leader reshaped its product-focused community into a thriving customer success hub.

  Dec-04-2024

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  KHOROS COMMUNITIES

  Designing with purpose: Khoros’ approach to digital accessibility and user experience

  Explore how Khoros incorporates accessibility considerations into product development. While we're not accessibility experts, we partner with Level Access to ensure our solutions meet diverse user needs, giving you peace of mind that inclusivity is at the forefront of our design process.

  Nov-27-2024

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  KHOROS SERVICE

  The complete guide to omnichannel customer service

  Want a connected, consistent customer experience across all channels? This guide to omnichannel customer service covers all you need to know.

  Nov-27-2024

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  ONLINE COMMUNITIES

  How to use customer forums to improve your business

  Discover the benefits of customer forums, from enhancing customer support to gaining actionable insights, and see how they can drive business growth.

  Nov-18-2024

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  ONLINE COMMUNITIES

  What are customer insights and how to gather them

  Learn what customer insights are, why they're valuable, and how to get them to help your brand!

  Nov-18-2024

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  KHOROS CULTURE

  Announcing the 2024 Khoros Kudos Winners

  Each year, Khoros honors a select few top-tier brands that define industry standards for customer engagement. Read on to learn more about this year’s winners.

  Nov-12-2024

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  ONLINE COMMUNITIES

  11 great brand community examples for 2024

  Explore 11 real-world examples of thriving brand communities and learn how top brands build loyalty and improve customer service through online brand communities.

  Nov-12-2024

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  ONLINE COMMUNITIES

  What is a customer community and should you build one?

  A customer community is an online space where customers connect with a brand and each other. Discover its benefits, examples, & how to build one.

  Nov-05-2024

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  ONLINE COMMUNITIES

  Unlocking customer value with the power of online communities

  Explore the diverse world of online communities and uncover how they unlock immense value for enterprise companies and their customers.

  Oct-28-2024

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  CUSTOMER SERVICE

  The ultimate guide to digital customer service

  More and more brands are shifting towards digital customer service to meet customer demands. Learn what it is, the benefits, best practices, & examples here.

  Oct-17-2024

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  CUSTOMER SERVICE

  What is an omnichannel contact center & do you need one?

  Is your brand offering customer service across multiple channels? Discover how you can consolidate them with omnichannel contact centers.

  Oct-09-2024

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  ONLINE COMMUNITIES

  Purpose, not platform: Building the foundation for your community

  Learn how to build a purpose-driven community by building the right foundation for your community. Define your vision, set goals that align with business objectives, and create a lasting member experience that evolves over time.

  Oct-08-2024

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  CUSTOMER SERVICE

  Social media chatbots: Your top FAQs answered

  Are you interested in deploying a customer service chatbot on social media, but don’t know where to start? Learn helpful tips and best practices as we answer the top social media chatbot FAQs.

  Oct-03-2024

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  CUSTOMER SERVICE

  Building powerful contact center change from the front lines to the C-suite

  Discover how to build a powerful contact center change management team. Learn how to engage everyone from front-line agents to the C-suite, address common concerns, and successfully navigate change.

  Oct-01-2024

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  CUSTOMER SERVICE

  7 change management strategies for your contact center

  Our change management strategies can help your contact center operate modernly, efficiently, and effectively.

  Sep-30-2024

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  SOCIAL MEDIA

  Do you have a Moderation Crisis Strategy?

  Learn how to safeguard your brand's reputation with Khoros’ expert crisis moderation strategies. Prepare for viral moments and prevent them from escalating into crises.

  Sep-25-2024

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  CUSTOMER ENGAGEMENT

  RCS power play: Innovative use cases across industries

  Discover how RCS messaging transforms business communication across industries with richer, more interactive experiences.

  Sep-25-2024

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  CUSTOMER ENGAGEMENT

  From data to insight: Building a 360-degree customer view

  Discover how the 360-degree customer view integrates data from multiple touchpoints into a comprehensive profile. Learn why this holistic approach enhances customer experiences and boosts your business.

  Sep-19-2024

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