Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Is your brand just broadcasting content or truly engaging with your customers and prospects?
Chances are you’re just pushing out content. A Nielsen study found that 95% of brands are stuck in “broadcast” mode — not engaging customers on social media channels.1 This number is backed up by a recent analysis by ComBlu of eight industries and 85 Fortune 1000 companies, who found that only 2% of brands consistently respond to customers’ posts.
Your ability to engage customers is vital to the health of your brand and imperative to meeting and exceeding your customers' expectations. Stop broadcasting content and get “unstuck” by following these five social media publishing tips to increase engagement (read our Social Media Pocket Guide for additional insight).
Chances are you're not sifting through mountains of data to determine when your audience is most likely to be online before deciding when to publish — you’re taking your best guess. The time for speculation and stress is over. With the latest social media marketing tools, automatically select the best time to publish each piece of content using a complex algorithm based on the social media network, your brand’s past engagement history, and behavior of your audience.
Auto-scheduling not only frees up your time to focus on other activities like interacting with your audience in real time, but smart scheduling can also lead to a 25% increase in engagement.
We’ve known for years that email list segmentation to provide more relevant content improves engagement and conversions. But most marketers still engage in a one-size-fits-all approach to social media publishing. Tailoring your content and visuals to your diverse audience can yield measurable engagement results. Here are two easy ways to get started:
Storytelling is a powerful way to engage. While most brands understand the value of visually driven content, they’re still creating one-off posts and neglecting to use sequential posts to tell their story. To increase engagement, create an ongoing narrative that will entice your followers to return for more. Follow these common traits from top social media storytellers to drive deeper connections with your audience:
You’ve seen it before — a tweet that’s cut off mid-sentence with a link to Facebook, a Facebook status update with way too many hashtags, a LinkedIn thumbnail that’s too blurry to read. From ideal image dimensions to audience demographics, every social media platform is unique and should be treated as such.
Using the same messaging on every social platform is a surefire way to plummet your engagement rate. Take time to understand the best practices for each platform and include them in your content publishing plan.
User-generated content (UGC) remains the most powerful source for inspiring consumer engagement and conversion, ultimately leading to trust and loyalty. In fact, social campaigns that incorporate UGC see a 50% lift in engagement. When you leverage UGC, you invite consumers to be part of the brand experience, which engages them and provides content for your marketing.
Curating high-quality content is time-intensive, luckily there are social media marketing tools that can assist you in surfacing the best content for your brand. Here are just a few:
For more information on increasing engagement on social media, read our Social Media Pocket Guide.
1 Lithium Whitepaper - "The State of Social Engagement 2017"
2 audiense Article - "7 Ways To Drive Revenue With Smarter Twitter Segmentation And Targeting"
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