3 reasons CX leaders can’t miss Khoros Engage 2021

We’re thrilled to announce the return of Khoros Engage, our annual gathering of leaders in digital contact centers, brand communities, and social media management. This September, attendees will engage in dynamic general sessions with experts from leading global brands, thought-provoking breakout discussions, virtual networking, and live Q&A.

Khoros Engage 2021 is designed for a global audience. Our broadcast will take place virtually on September 22 for residents of the US, Canada, and Europe, and on September 23 for residents of Australia and New Zealand. Engage will include a combination of on-demand content and live sessions.

Our top 3 reasons to attend include: learning how digital leaders drive change, master the digital service funnel, and take on game-changing conversational commerce. Read on for more about what to expect:

1. How innovative leaders are driving digital change

“Now more than ever”... just kidding. But really, how do you embrace change and transform your business? Khoros Engage is the place to learn from enterprise brands about how leaders drive change internally. They drive this change to meet the urgent needs of their customers and elevate their company’s success in the process. At Khoros Engage, you’ll hear from experts about how, precisely, you can embrace change and transform your business to both meet the needs of customers and promote their brand’s success.

2. Reimagine your contact center by mastering digital service

At Khoros Engage, you’ll learn how to optimize for a world-class contact center. We’ll show you how you can contain the easy inquiries with bots and go on to serving the remaining inquiries with unmatched efficiency through automation. With the rise of digital channels like SMS, social media messaging, and messaging from Google and Apple, the contact center is ripe for reimaging — and we’re here to help.

3. Change the game with conversational commerce

At Khoros Engage, we’ll show you that customers want to engage with you on more channels than just web chat. Every step of the customer journey can be enhanced with a quick, convenient, rich conversation where you can highlight product details or even book a demo for your software or services. That’s what conversational commerce really means and we’ll show you how to do it at this year’s Khoros Engage.

Khoros Engage will include many more exciting discussions about important topics, including the rise of audio, how to build deeper connections within online communities, and more. 

Join industry veterans in messaging, community engagement, chatbots, artificial intelligence, social marketing, and more and help to create the future of digital engagement, together.

Register for Khoros Engage today.