Khoros Partner

Amazon Connect & the Digital Contact Center
 

Khoros delivers innovative Digital Contact Center Solutions with Amazon Connect


Aws logo

Khoros has partnered with the Amazon Web Services team to deliver an enterprise-level omnichannel Contact Center solution for our Customers. This offering pairs one of AWS’ fastest growing services, Amazon Connect, with Khoros’ expertise in asynchronous customer support. This solution represents the first true single pane of glass for customer service agents -- unifying all customer communication channels, CRM tools, and interaction management software and powered by an intelligent recommendation and personalization engine.

Our Amazon Connect partnership allows Khoros to accelerate digital transformation and adoption by combining voice, webchat, and asynchronous channels such as app chat, SMS, Apple Business Chat, Google Business Messages, and social channels without the need for large development teams and budgets.

  • Enterprise scale

    Enterprise-level scale

    We utilize reserved instances, spot instances, and other AWS cost-saving techniques to control global spend while running our enterprise 24x7x365. Khoros has over a decade transforming digital contact centers to meet the needs of our customers as channels continue to proliferate.

  • Suggested responses

    Technical & data compliance

    We offer data storage in North America, Australia, and the EU to ensure all of our customers have the security of knowing where their data lives.

  • Compliance

    Compliance & GDPR

    We offer data storage in North America, Australia, and the EU to ensure all of our customers have the security of knowing where their data lives.

  • Compute

    Computing

    We run our entire platform on EC2, ECS, and Lambda, and use SSM and SWF to coordinate workflows and releases.

  • Data storage

    Data storage

    We use EBS for instance storage and S3 for tons of other types of storage. All (well almost) of our SQL datastores are running Amazon RDS. We also make heavy use of SQS and Kinesis for critical application message passing.

  • Display

    Display performance

    Our clients enjoy high-availability and low latency of their consumer-facing applications through multi-region failover capability and use of Amazon Cloudfront.