AI & Automation
AI for every conversation, campaign, and customer
Khoros AI and automation delivers unmatched efficiency for marketing and service excellence. Read more
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
Customer’s (“You” or “Your”) upgrade to Aurora is subject to the below terms and conditions, in addition to the terms and conditions as prescribed in Your applicable Master Services Agreement (“MSA”) between You and Khoros (“Us”) and the associated Service Order(s) (“SO”) and/or Statement(s) of Work (“SOW”).
Terms and Conditions:
1. Once You choose to upgrade your Khoros Community platform to Aurora, the upgrade is irreversible once completed.
2. Unless otherwise noted by Us, the Aurora upgrade will affect Your “staging” environment. This upgrade is a self-service upgrade, unless You enter into a separate SO/SOW to purchase and/or license Khoros’ Professional Services for the upgrade process. You will be responsible for the implementation of any required setting options and/or any administrative changes before finalizing the upgrade.
3. Once changes in the “staging” environment are completed, Your provisioned “production” environment will undergo an upgrade process which will modify certain content and features. During this process, there may be associated downtime.
4. You may experience a reduction or loss of features and functionalities from Your prior Khoros Community platform when You upgrade to Aurora. If these features and functionalities are a part of Your MSA or SO and/or SOW with Us, You acknowledge and agree that these features will not be available to You unless and until they are reimplemented by Us in Aurora.
5. You expressly agree that Your upgrade to Aurora will not entitle You to any refund, termination right, credit, or compensation due to downtime, feature limitations, feature or functionality loss, or any other limitations in the upgrade process.
6. Except as expressly provided herein, all terms and conditions of the MSA between You and Us and any related SO and/or SOW shall remain in full force and effect and nothing in these terms and conditions shall be deemed to waive or modify any provisions of the MSA or related SO and/or SOW.