Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Khoros was formed in 2019 from the merger of Spredfast and Lithium Technologies under Vista Equity Partners, building on decades of combined expertise from each company.
Spredfast and Lithium Technologies both possessed deep expertise in social customer care and social media marketing. Lithium Technologies and Spredfast were founded in 2001 and 2008, respectively. Lithium acquired brand tracker Scout Labs in 2010, digital customer service group Social Dynamix in 2012, and influencer ranker Klout in 2014, before being acquired by Vista in 2018. Spredfast acquired social brand platform Mass Relevance in 2014 and data-focused marketing company Shoutlet in 2016, before being acquired by Vista in 2018 for merger with Lithium.
Both companies advanced clients’ missions with the creation of powerful analytics tools for their platforms. Lithium was recognized as early as 2012 as a leading technology company by the Wall Street Journal. In 2015, Lithium’s alliance with Microsoft integrated its social tools into Microsoft Dynamics CRM technology and Spredfast/Mass Relevance picked up an Emmy award in Technology & Engineering for interactive social media innovations for broadcast television. In 2017, both companies made CRM analyst and commentator Paul Greenberg’s annual watch list of companies creating the most impact for clients.
In October 2021, Khoros announced an expanded collaboration with Amazon Web Services, Inc. (AWS). The integration of Amazon Connect provides Khoros artificial intelligence (AI)-powered customer contact center platform with broader omnichannel digital solutions. These now include: voice capabilities along with chat, messaging, Short Message Service (SMS), social and email. This integration means client customers can engage when they want and on the platform they most prefer, a necessity in today’s marketplace.
In 2021, Khoros, backed by Vista, acquired Topbox, an innovator in customer service software. The addition of Topbox’s powerful artificial intelligence analytics to Khoros’s omnichannel platform will help clients retain customers by providing real-time solutions. Also in 2021, Khoros acquired a conversational design platform, Flow.ai. This acquisition represents another step forward in delivering on their commitment to provide innovative, scalable, and automated ways to improve the customer experience.
Since joining the Vista portfolio, the Khoros platform continues to help companies to simplify the experience of managing multiple social media channels to engage the needs of customers, while providing insight and intelligence regarding those needs under one platform.
Vista Equity Partners was founded in 2000 by CEO and Chairman, Robert F. Smith, an entrepreneur and engineer with a vision for the future of software and data technology. Vista, a leading investment firm world-wide, works with the best minds across the digital landscape. The Vista ecosystem of people and expertise, coupled with a flexible ever evolving strategy, provides companies like Khoros with more than a financial anchor. Vista is a champion of innovation at partner companies. It also encourages those companies to invest in and get involved with education and cultural initiatives on the ground, in the communities where they are located.
Vista stands by Khoros’ values, which include a commitment to diversity and inclusion, as well as the Khoros Social Responsibility (KSR) Program. KSR offers Khoros software and services to women-owned and minority-owned businesses and nonprofits that would otherwise be financially unable to access cutting-edge digital technology to aid their growth. Khoros also pledged to commit 2% of its time and resources to deepen its understanding and expand its support of underrepresented communities.
Find out how the greater Vista community creates opportunities for people from diverse backgrounds and creates solutions that benefit everyone.
Follow Vista Equity Partners on Instagram to better understand the community, culture and thought leadership that drives a global company with local impact.
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