Agent efficiency, automation, and operational insights
Make your Community a one-stop shop for content discovery with SearchUnify.
Help content is often scattered across multiple platforms. The best answer to a question might be in your Community, an online tutorial, or a document portal. SearchUnify helps customers quickly and easily locate the best content, regardless of location.
SearchUnify’s unified cognitive platform allows users to search any and all content repositories you choose—from knowledge bases and blogs to product manuals and support sites—all from a single search console within your Community.
SearchUnify’s AI-powered algorithms continuously learn from user behavior to display the most relevant results first, allowing users to more quickly and easily find the best answers to their questions.
Take personalization to the next level with tailored results & recommendations based on the user’s role, access permissions, behavior & interests.
See how Alteryx, a global leader in analytic process automation, integrated SearchUnify into their Khoros community to drive increases in engagement, self-service success, and membership growth.