Digital-first, unified engagement hub
Russ is the Senior Content Manager on the Brand Marketing team at Khoros. When he's not creating content or discussing new strategies at work, you can find him riding his bike in East Austin, eating tacos with cold brew (coffee or beer), and swimming in Barton Springs. And he has a newfound pickleball obsession.
AI increases efficiency, empowers customer self-help, and improves job satisfaction for customer service agents. Click here to learn how your brand can benefit.
Don’t lose customers because of outdated communication methods. 1/3 of retailers today use SMS to connect with their customers and provide customer service.
When you're confident that you've finished developing your chatbot, it can be quite exciting to actually launch it. For your bot to launch successfully, it’s important to do it in 4 steps.
This year, brands have been forced to modernize at a rapid pace to meet rising customer demand. Here's what it's taught us, and how it will carry into 2021.
What your audience cares about should shape the content of your posts. Here's how customer insights can help you fine-tune your brand’s marketing strategy.
Use the Khoros platform to define success in ways that matter to your business, not how social networks choose to define it.
Find out how to boost your holiday marketing campaigns by overcoming some of the most common challenges during the busy season.
How valuable is hyper-local marketing, and what are the steps involved to roll out a strategy? Here, we're exploring these questions to help you get started.
A 2020 survey shows that parents have higher expectations when it comes to social media customer service. Is your brand hitting the mark? Find out here.
As the world, and businesses, react to COVID-19, it's more important than ever to make healthy and empathetic choices. Learn how to support customers and employees here.
Stand out from competitors on Facebook with these best practices, which covers everything from account set up to content management and more!