In his role as Content Marketing Manager at Khoros, Phil Garbrecht keeps the pulse on topics of interest to the digital customer engagement community. Then with a few choice snacks, he creates helpful articles. Off the job, Phil can be found climbing at Austin Bouldering Project with his wife.
Don't handle customer service issues in the reply thread! Learn the signals that indicate when you should move these conversations to direct messages.
The messaging landscape is changing constantly, and consumers expect your brand to keep up. Learn about the two main types of messaging and when they are best used.
How well does your brand understand its customers? Check out takeaways and statistics from our study of 200 enterprise brands and 1,000 consumers.
To guide your planning efforts, we’ve gathered the Top 5 2020 trends that marketing professionals should know. Learn more in this blog post.
To effectively use chatbots for support, brands should balance business efficiency with customer experience. Learn how in this blog post.
All of us at Khoros are grateful for our amazing customers and the digital engagement insights they shared at Khoros Engage. Learn 3 key insights in this post.
Connecting with customers online has never been more important. Learn how 5 leading brands built great online communities and borrow from their playbooks.
These customer-focused and team-focused metrics can help your brand improve customer service and the customer experience as a whole.
It can be a struggle to offer omnichannel support efficiently. Learn how to improve customer support center efficiency and increase customer satisfaction.
Learn how social media has changed customer care and utilize these innovative strategies to improve your customer service experience.
Learn how to organize your social media strategy and find out everything you need to know for creating a customized content calendar.
Online community feedback is one of a company’s most valuable resources. Learn how to gather and use it to improve your business.
Today's audiences are more active and empowered than ever. Learn how your brand can attract, cultivate, and involve fans through better social media engagement.
Creating content is only part of a social media strategy. You also need to deliver exceptional customer care. Improve your social media customer service.
Who sets the bar for above-and-beyond social media customer service and what sets them apart from competitors? See our favorite customer care examples.
Online communities aren't just for support — they also facilitate brand advocacy, and in turn, sales. Learn three key ways you can increase engagement.
See three key ways your brand can use your online community to improve the customer experience, including providing a forum for community support agents, offering peer-to-peer support, and putting automated features to good use.
Today's customers trust peers more than brands. Learn how you can increase acquisition in your online community by using this fact to your advantage.
We're thrilled to announce 5 new features available in Khoros Communities. Learn how to use these features to increase engagement and transform your customer experience.
In part two of our recap, we share some of the key Khoros Engage takeaways on platform advancements, breaking down silos, and incorporating customer feedback.
Khoros Engage 2019 brought together digital customer engagement experts from around the world. In part one of our recap, we share some of the key takeaways on digital leadership, organic and paid social media, and proving ROI.
Learn about the different types of online communities, and how your business can use them to build strong customer relationships.
Audiences are spending larger amounts of time on smaller screens. Learn how to adjust your marketing strategy and budget in the mobile era.
Find out what brand authenticity currently looks like on social media, and how it can help your business to establish trust with audiences.
Learn the difference between a community manager and a social media manager, plus why each role is important for your business.
Learn how you can use social media to reinvent your business during a rebranding process. Get all the information you'll need in our comprehensive guide.
Khoros commissioned Forrester Consulting to learn what customers think of brands throughout their entire journey. We highlight 5 areas for improvement based on the data.
The concepts of social monitoring and social listening are often misunderstood by businesses. Learn the differences and improve your engagement strategy.
Consumers spend $80.7B on back-to-school items each year. Learn how to appeal to today's kids, young adults, and parents so your brand can stand out and win their business.
Organic Pins can spark even more engagement than paid promotions. Learn how to meaningfully connect with Pinterest prospects and drive engagement, traffic, and conversion.
Airlines lose millions each year due to poor experience. This can change by effectively employing social media management and monitoring. Learn more here.
Creating meaningful connections is difficult no matter how many customers your brand interacts with. Learn three strategies from leading brands present at Khoros Engage NYC 2019.
In 2019, we expect big changes in the digital and social media landscape. Here's what Khoros execs see ahead for digital customer engagement.
The key to succeeding as an influencer is building loyalty in the Instagram-verse, and brands can learn a lot from those who figured out that special formula.