About Phil Garbrecht
In his role as Content Marketing Manager at Khoros, Phil Garbrecht keeps the pulse on topics of interest to the digital customer engagement community. Then with a few choice snacks, he creates helpful articles. Off the job, Phil can be found climbing at Austin Bouldering Project with his wife.
Latest Contributions by Phil Garbrecht
-
ESPN's Rob King Shares 3 Steps to Better Social Media Engagement
Today's audiences are more active and empowered than ever. Learn how your brand can attract, cultivate, and involve fans through better social media engagement.
-
Guide to Social Media Customer Care
Creating content is only part of a social media strategy. You also need to deliver exceptional customer care. Improve your social media customer service.
-
5 Examples of Amazing Social Media Customer Service
Who sets the bar for above-and-beyond social media customer service and what sets them apart from competitors? See our favorite customer care examples.
-
How to Increase Engagement Within Your Online Community
Online communities aren't just for support — they also facilitate brand advocacy, and in turn, sales. Learn three key ways you can increase engagement.
-
3 Ways an Online Community Improves Customer Support
See three key ways your brand can use your online community to improve the customer experience, including providing a forum for community support agents, offering peer-to-peer support, and putting automated features to good use.
-
How to Increase Acquisition with an Online Community
Today's customers trust peers more than brands. Learn how you can increase acquisition in your online community by using this fact to your advantage.
-
5 New Features Available in Khoros Communities
We're thrilled to announce 5 new features available in Khoros Communities. Learn how to use these features to increase engagement and transform your customer experience.
-
Top Takeaways from Khoros Engage 2019 (Part 2)
In part two of our recap, we share some of the key Khoros Engage takeaways on platform advancements, breaking down silos, and incorporating customer feedback.
-
Top Takeaways from Khoros Engage 2019 (Part 1)
Khoros Engage 2019 brought together digital customer engagement experts from around the world. In part one of our recap, we share some of the key takeaways on digital leadership, organic and paid social media, and proving ROI.
-
The 3 Types of Social Media Communities
Learn about the different types of social media communities, and how your business can use them to build strong customer relationships.
-
How the Rise of Mobile Affects Your Marketing Budget
Audiences are spending larger amounts of time on smaller screens. Learn how to adjust your marketing strategy and budget in the mobile era.
-
What Does Brand Authenticity Look Like on Social Media in 2019?
Find out what brand authenticity currently looks like on social media, and how it can help your business to establish trust with audiences.
-
The Core Differences Between a Community and Social Media Manager
Learn the difference between a community manager and a social media manager, plus why each role is important for your business.
-
Navigating Your Social Media Presence During a Rebrand
Learn how you can use social media to reinvent your business during a rebranding process. Get all the information you'll need in our comprehensive guide.
-
Brands, It’s Time to Rethink Your Customer Experience
Khoros commissioned Forrester Consulting to learn what customers think of brands throughout their entire journey. We highlight 5 areas for improvement based on the data.
-
Differences Between Social Media Monitoring and Listening
The concepts of social monitoring and social listening are often misunderstood by businesses. Learn the differences and improve your engagement strategy.
-
5 Back to School Campaigns to Help for 2020 Planning
Consumers spend $80.7B on back-to-school items each year. Learn how to appeal to today's kids, young adults, and parents so your brand can stand out and win their business.
-
How Brands Can Leverage the Organic Value of Pinterest
Organic Pins can spark even more engagement than paid promotions. Learn how to meaningfully connect with Pinterest prospects and drive engagement, traffic, and conversion.
-
7 Ways to Improve Airline Customer Experience on Social Media
Today’s airline customers are looking to develop more personal connections through social media. Learn how to drive brand loyalty by building deeper relationships with customers across channels.
-
How to Truly Connect with Customers: 3 Strategies from Khoros Engage NYC 2019
Creating meaningful connections is difficult no matter how many customers your brand interacts with. Learn three strategies from leading brands present at Khoros Engage NYC 2019.
-
Why You Should Break Down Silos in Marketing & Care
To meet customer expectations online and truly compete in the marketplace, marketing and care must work together. Learn how with examples from leading brands.
-
2019 Predictions: Khoros Executives on the Future of Digital Customer Engagement
In 2019, we expect big changes in the digital and social media landscape. Here's what Khoros execs see ahead for digital customer engagement.
-
The Best Content from Beauty Micro-Influencers on Instagram
The key to succeeding as an influencer is building loyalty in the Instagram-verse, and brands can learn a lot from those who figured out that special formula.
