Jacob Borgeson

Latest Contributions by Jacob Borgeson

• 

  4 things to think about when you’re choosing a community partner

  Building a community is a key way to build trust and loyalty among customers. But not all online community platforms are created equal. Here’s what to look for.

• 

  Cut yourself some Slack: Avoiding notification fatigue in a ping-happy world

  Slack is a key tool for improving employee collaboration, and communities are tools for connecting customers and brands. That’s why we decided to work together.

• 

  Are events over? No — but they’re definitely different

  Meeting up to discuss shared interests has become almost impossible since COVID-19. But local networking, innovation, and professional development groups aren’t dead. Here’s how online communities are saving the day.

• 

  How online communities are doing the heavy lifting this year

  2020 has created numerous challenges for brands, but communities are helping them manage. Here’s how.

• 

  What is success rate, and why does it matter?

  Success Rate provides actionable insights to help you improve your relationship with customers by making sure you are helping them be successful.

• 

  Community syndication? Don't you mean content syndication?

  Content syndication is an important way to drive traffic and convert leads. We explore a new take on it with Khoros Communities.

• 

  How brand communities build resilience during crises

  Providing an excellent customer experience is always a challenge, but because of COVID-19, it’s been even tougher in 2020. Here's how online brand communities help.

• 

  What is gamification in 2020?

  Learn about the latest trends in gamification on online brand communities, and how they can help your business reduce costs, drive customer engagement, and improve brand loyalty.

• 

  Crisis and support: Be the best partner to your team

  Online digital communities can assist support and care teams in times of crisis, increase traffic to a website, and improve customer engagement and retention. Here's how.

• 

  11 influencers from online communities you need to know

  Starting an online brand community can be a daunting project. It helps to find an expert to talk to, so here’s a list of some of our favorites.

• 

  Grow Your Customer Base and Increase Sales with Social Validation

  Today's consumers don't trust companies, they trust customers. Learn how your brand can leverage social validation to drive more business.

• 

  2019 Online Community Trends from 4 Big Events

  Today's customers trust each other more than brands. Learn the top online community trends and how to capitalize on them.