Digital-first, unified engagement hub
ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More
Jackson writes blog posts and other pieces of content on a wide variety of topics for Khoros. He particularly enjoys writing about how Khoros software can improve both customer and employee experiences. When he's not writing for Khoros, Jackson loves playing tennis and visiting Austin's many excellent breweries.
Crisis management on social media is tricky, but with a little planning, your brand can develop an effective strategy. Learn how here.
2020 has been tough on almost everyone, but these five brands have weathered the storm and provided an excellent customer experience while working remotely.
2020 was extremely tough on airlines, but carriers that adopted digital-first customer service have a fighting chance. Here’s what other industries can learn.
Check out these great templates to help with planning content, reviewing performance, and analyzing competitors on social media. Download today!
Congratulations to all our nominees, finalists, and especially our winners of the 2020 Khoros Kudos Awards!
November through December, especially Black Friday, is typically the busiest shopping season of the year. Is your brand ready?
Khoros Engage 2020 has come and gone, and we learned a lot. Here are the top three things we learned at Khoros Engage this year.
Khoros has been honored with a 2020 Tech Cares Award from TrustRadius. We’d like to thank both them and our customers for everything during a difficult year.
Communities engage customers through open discussions, online support, and informational content, nurturing their journey with your brand. Learn more here.
We’re well into a new year — which means it’s time for another roundup of our favorite marketing campaigns. See our top ads and what you can learn from them here.
Contact centers are critical for enterprise brands’ customer service, but COVID-19 has exposed flaws in traditional operation methods. Learn more here.
We’re incredibly excited to announce that this year’s Khoros Engage keynote speaker is author, businesswoman, and tech expert Nilofer Merchant.
We surveyed consumers to learn more about their social media customer service preferences and expectations. Learn here if your brand is getting it right.
Investment in 5G networks grows in 2020, and this gives digital marketers new opportunities. Here’s what you need to know to keep your digital engagement strategy up-to-date.
Understanding the current state and expectations of chatbots is crucial for growing businesses. Learn the latest stats to drive your customer care strategy here.
It’s no surprise that today’s consumer demands moral responsibility from their favorite brands. Here’s how your brand can respond.
Learn more about the Khoros Modern Chat, the newest product from Khoros that improves chat support on websites.
Don't let the COVID-19 quarantine dull your skills. Ramp up your social media marketing and branding skillset with these 7 free resources.
Businesses around the world are facing unprecedented difficulties with COVID-19. Here’s how to scale digital care during this crisis.
We're examining the various ways in which social media has shaped conversations, information-sharing, and connectivity during COVID-19.
There are steps you can take to help ease the burden on support teams. Learn how in this blog post.
Social media metrics are an essential part of developing and communicating your marketing strategies. Find out how they can help to grow your business!