Planning for the Future & Growth of Your Community

Platform
Platform
- For a unified engagement hub
  
  Digital-first, omnichannel platform built for enterprises
- For contact centers
  
  Agent efficiency, automation, and operational insights
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
- For CX Insights
  
  A unified, actionable view for world-class CX
Products
- Messaging
  
  Connect with customers on SMS, Messenger, WhatsApp, & more
- Modern Chat
  
  Chat with customers in real-time or anytime on your website
- Chatbot
  
  Start the conversation with automation, increase agent efficiency, triage, & more
- Social & Reviews
  
  Protect your brand & drive loyalty across social media and review site
- Social Marketing
  
  Orchestrate social campaigns that drive business results
- Social Listening
  
  Understand social trends from customers, the market, and competitors
- Experiences
  
  Find, curate, and share the best social media content
Solutions
By use case
- Call deflection
  
  Deflect inquiries to messaging channels and self-service communities
- Conversational AI
  
  Automate conversations with our intuitive drag-and-drop platform
- AI-enhanced agents
  
  Supercharge agents with AI tools & intuitive workflows
- Customer journey optimization
  
  Optimize customer experiences by really listening across all your channels
By industry
- Financial services & insurance
  
  Secure solutions to keep customer information safe
- Telecommunications
  
  Cutting-edge tech to innovate and inform your customers
- Technology & software
  
  Deep insights to keep a pulse on customer demands
- Travel & hospitality
  
  Real-time capabilities to stay connected with consumers
- Retail & distribution
  
  An integrated platform to nurture the customer journey
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
- Partners
  
  Data integrations for better customer experience
- Product Coaching
  
  Increase satisfaction and improve product adoption with complimentary training.
Resources
- Podcast
  
  CX Confessions, the definitive podcast for digital CX leaders
- Resource Center
  
  Guides, tipsheets, ebooks, on-demand webinars, & more
- Channel integrations
  
  Integrations to connect with your customers, wherever they are
  
  Tech integrations
- Developer Information
  
  Technical overviews and links to developer documentation
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Titans of Customer Engagement
  
  A customer experience podcast with Khoros Customers
Company
- About Khoros
  
  20+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better

Watch the Video

This video is a recorded breakout session from Khoros Engage, held September 9 - 11, 2019 in Austin, Texas.

Speakers:

Jacob Borgeson, Communities Product Manager at Khoros
Jen Sanchez, Sr. Manager at Upwork
Sandy Rivas, Program Manager at Microsoft
Richard Millington, Founder of Feverbee

Your community is up-and-running, but is it built to stand the test of time? This video will help you grow and future-proof your community through solid best practices that produce outstanding results.

Starting an online community can be done in parallel to improving your customer journey. Creating content, finding users, building the infrastructure, writing the rules, moderating, and iterating all take time. It is possible, and critical to success in a digital-first world, to fully realize the return on investment by embedding that community in as many places as possible. Embedding community experiences not only helps customers solve problems, it helps you grow your community; creating a cycle of positive growth that will quickly make you a leader in any industry.

Community growth doesn’t happen overnight. Rather, it’s important to nurture the existing relationships your brand has with community members and gradually expand your users and team members who manage the community. Once your community has taken off, continue fostering relationships through new content and initiatives. Communities are uniquely situated to allow your brand to engage with current customers and new faces at the same time. There are many ways to help your community continue to grow, but some of the key community growth takeaways in this video include:

Learn more about your customers and why they come to your community.
Focus on building the right team of community moderators and managers.
Promote your community internally as a voice of value.

To learn all of the ways your brand can usher in the next era of growth for your community, watch the video now.

Platform

Products

By use case

By industry