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Platform
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- Khoros Care
  
  Digital customer care on every channel
  
  Messaging | Modern Chat | Chatbot | Social
- Khoros Communities
  
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  15+ years experience, built from Spredfast and Lithium
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  We’re hiring — come build the future of customer experience
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  Need anything? We’re here for you
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  Our commitment to do more and do better
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  Connect with 70K+ customer engagement professionals
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  Find solutions and support for Khoros products here

Products
Platform
- Platform
  
  Digital-first, unified engagement hub
- Khoros Care
  
  Digital customer care on every channel
  
  Messaging | Modern Chat | Chatbot | Social
- Khoros Communities
  
  Online brand communities for enterprises
- Khoros Marketing
  
  Social media marketing & listening
  
  Social Marketing | Social Listening | Experiences
- Integrations
  
  All the major social channels work with our software
By solution
- For digital customer care
  
  Agent care efficiency and contact center insights
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
Learn More
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Developer Network
  
  Data integrations for better customer experience
Watch now
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Read our recap
Resources
- Resource Center
  
  Whitepapers, checklists, on-demand webinars, guides, and more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Learn more
Company
- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here
Join Atlas

Watch the Video

This video is a recorded breakout session from Khoros Engage, held September 9 - 11, 2019 in Austin, Texas.

Speakers:

Jacob Borgeson, Communities Product Manager at Khoros
Jen Sanchez, Sr. Manager at Upwork
Sandy Rivas, Program Manager at Microsoft
Richard Millington, Founder of Feverbee

Your community is up-and-running, but is it built to stand the test of time? This video will help you grow and future-proof your community through solid best practices that produce outstanding results.

Starting an online community can be done in parallel to improving your customer journey. Creating content, finding users, building the infrastructure, writing the rules, moderating, and iterating all take time. It is possible, and critical to success in a digital-first world, to fully realize the return on investment by embedding that community in as many places as possible. Embedding community experiences not only helps customers solve problems, it helps you grow your community; creating a cycle of positive growth that will quickly make you a leader in any industry.

Community growth doesn’t happen overnight. Rather, it’s important to nurture the existing relationships your brand has with community members and gradually expand your users and team members who manage the community. Once your community has taken off, continue fostering relationships through new content and initiatives. Communities are uniquely situated to allow your brand to engage with current customers and new faces at the same time. There are many ways to help your community continue to grow, but some of the key community growth takeaways in this video include:

Learn more about your customers and why they come to your community.
Focus on building the right team of community moderators and managers.
Promote your community internally as a voice of value.

To learn all of the ways your brand can usher in the next era of growth for your community, watch the video now.

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Planning for the Future & Growth of Your Community

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Watch the Video