TIPSHEET
Telecom social media
customer service benchmarks
We created this comprehensive benchmarking report by compiling usage data from leading telecom brands that use Khoros Service to manage their social media customer care. This report allows brands to see how other companies are performing and assess their own success in comparison.
Asset Summary
Benchmarks in this report are split into 3 categories based on business size and include:
Time to agent response (TAR)
Time to first response on X
Time to first response on Facebook
Time to first response on Instagram