TIPSHEET

Telecom social media

customer service benchmarks

We created this comprehensive benchmarking report by compiling usage data from leading telecom brands that use Khoros Service to manage their social media customer care. This report allows brands to see how other companies are performing and assess their own success in comparison.

Telecom social media customer service benchmarks lp

Asset Summary

Benchmarks in this report are split into 3 categories based on business size and include:

  • Time to agent response (TAR)

  • Time to first response on X

  • Time to first response on Facebook

  • Time to first response on Instagram