Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Join us as we talk to ESRI’s Chris Catania about creating a community for innovation, productivity, and empowerment.
Snack Breaks & Hot Takes is a digital series of conversations with experts in customer experience, brand owned communities, and digital contact centers. Running only 30 minutes, these bite-sized sessions are the perfect length to grab a snack on Khoros through Uber Eats, gain valuable insights from leading experts, and ask questions in the event chat.
In this SBHT, we’re sitting down with Chris Catania, Head of Community at ESRI. ESRI’s incredible community recently received the 2021 CMX "Community of the Year" and Khoros Kudos "Community Rookie of the Year" awards — so Chris really knows what he’s talking about. The session will cover everything from stimulating product innovation to increasing productivity and even empowering customer advocates. Chris even talks about career pathing for community managers in this can’t miss SBHT.
So if you want to empower your community, grab your snack and settle in for some hot takes from one of the best community experts in the business.