People crave connection on social media, and the companies that create authentic connections with their customers will thrive — but it’s becoming harder than ever. Download our pocket guide now to develop a firm understanding of using social media for business and create customers for life.
People crave connections on social media, and the companies that create authentic connections with their customers will thrive—but doing so is becoming harder than ever. Gone are the days of a single, siloed social media coordinator responding to a few comments. Today, swaths of customers cross paths with multiple departments and expect a seamless customer experience throughout.
In this comprehensive guide, you’ll develop a firm understanding of how to use social media for business and create customers for life.
Check out a sneak peek of our findings and download the full Social Media Pocket Guide for Enterprises to build a research-backed social media strategy.
Social media allows brands to connect with audiences in more meaningful ways than ever before, but few organizations know how to utilize popular platforms to their full potential.
Our Social Media Pocket Guide for Enterprises provides an in-depth overview of the evolution of social media along with insights on why and when to use it. See how social media has changed over time and learn current best practices with examples from major brands.
Download the full Social Media Pocket Guide for Enterprises to get more insights and find out how successful brands are utilizing social media for business.
We’re hard at work helping our customers through this crisis, and we’re launching a variety of offers and resources to help customers. If you’re facing any of these challenges or want access to the offers below, please contact your Customer Success Manager or contact us.
Digital-first customer service with Khoros Care
Many customers face a surge in support cases stemming from the crisis and are challenged to meet this demand with customer support working remotely. Moving support volume to digital channels, like modern chat and messaging, works well in remote-work environments and enables agents to help more customers faster. Khoros Care customers can seamlessly add these channels and be up and running in as little as 48 hours.
COVID-19 listening with Khoros Intelligence
More than ever, brands need to listen to and understand their customers’ needs and challenges. We’re helping brands get a detailed view into the impact of COVID-19 through Khoros Intelligence — an analytics tool usable by anyone, not just data analysts.
We’re offering Khoros Intelligence as a complimentary service for Khoros Marketing customers during this crisis. Get expert advice from our Strategic Services team for implementing this for your brand.
Best practices for managing through a crisis
Khoros represents more than 20 years of combined expertise in digital customer engagement. We’ve created a resource hub in our community, Atlas, to connect you with crisis management content and expertise, and will continue to build this resource in the weeks and months ahead.
To connect and get access to these offers, get in touch with us.