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Products
Products
- Khoros Care
  
  Digital customer care on every channel
  
  Messaging | Modern Chat | Chatbot | Social
- Khoros Communities
  
  Online brand communities for enterprises
- Khoros Marketing
  
  Social media marketing & listening
  
  Social Marketing | Social Listening
- Integrations
  
  All the major social channels work with our software
By solution
- For digital customer care
  
  Agent care efficiency and contact center insights
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
Learn More
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Developer Network
  
  Data integrations for better customer experience
Watch now
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Register for free
Resources
- Resource Center
  
  Whitepapers, checklists, on-demand webinars, guides, and more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Learn more
About
- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here
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People crave connection on social media, and the companies that create authentic connections with their customers will thrive — but it’s becoming harder than ever. Download our pocket guide now to develop a firm understanding of using social media for business and create customers for life.

Download the Pocket Guide

Use social media for business the right way

People crave connections on social media, and the companies that create authentic connections with their customers will thrive—but doing so is becoming harder than ever. Gone are the days of a single, siloed social media coordinator responding to a few comments. Today, swaths of customers cross paths with multiple departments and expect a seamless customer experience throughout.

In this comprehensive guide, you’ll develop a firm understanding of how to use social media for business and create customers for life.

Check out a sneak peek of our findings and download the full Social Media Pocket Guide for Enterprises above to build a research-backed social media strategy.

Brands Need an Authentic Voice: Social media interactions between brands and consumers used to primarily consist of short scripted replies to public comments, but times have changed. We found that 97% of brand-to-consumer communication on Twitter is now one-to-one personal conversations. To effectively connect with audiences on social, brands must find an authentic and approachable voice that encourages consumers to start organic conversations. Responses must be timely, personal, and consistent with the company’s voice to ensure customers don’t feel like they’re getting replies from a script.
Social Is A Participatory Newsroom: Audiences are passionate about being a part of the stories of their time, so brands need to have a newsroom mentality to stay on top of trends. Consumers generally welcome brands that get involved from the start by offering timely, relevant content. By contrast, brands that push out content later are more likely to be ignored or even mocked.
Involve Your Audience: A staggering 95% of CMOs said they find creating engaging content to be one of their biggest challenges. Brands can reduce their workload and increase their credibility by inviting consumers to submit user-generated content (UGC) in the form of photos or videos. UGC improves performance on every digital marketing channel and increases time spent on websites, email click-throughs, and online purchase conversions. Consider hosting a social contest tied to a brand campaign or product launch to boost your digital customer engagement.

Boost your business' social media results

Social media allows brands to connect with audiences in more meaningful ways than ever before, but few organizations know how to utilize popular platforms to their full potential.

Our Social Media Pocket Guide for Enterprises provides an in-depth overview of the evolution of social media along with insights on why and when to use it. See how social media has changed over time and learn current best practices with examples from major brands.

Download the full Social Media Pocket Guide for Enterprises above to get more insights and find out how successful brands are utilizing social media for business.

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The social media pocket guide: Everything you need to know about social media for business

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Use social media for business the right way

Boost your business' social media results