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Communities are bigger than ever in the wake of a global pandemic. Learn everything you need to know to make an informed decision when building an online community.
Even before COVID-19, online brand communities were flourishing as ways for brands to modernize their communications with employees, partners, customers, prospects, and even vendors. These communities do more than simply sharing information; they foster a sense of, well, community.
In this report, we’ve partnered with IDC to cover the growth of enterprise community applications before, during, and beyond COVID-19.
This report tracks several trends so that your brand can make an informed decision on a digital community vendor:
Growth of the community market since 2015
Share of the community market today
Use of machine learning (ML) and artificial intelligence (AI) in the online community space
Upticks in advanced security and governance features
We’ll also cover some of the benefits that brands can experience when they build and online community:
Increased customer loyalty
Saved time (both for customers and for brands)
Customer support volume deflection
Download the report today to learn all this and more.