Digital Contact Center
Agent efficiency, automation, and operational insights
Khoros Communities is recognized as a strong performer in community management. Read more
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Communities are bigger than ever in the wake of a global pandemic. Learn everything you need to know to make an informed decision when building an online community.
Even before COVID-19, online brand communities were flourishing as ways for brands to modernize their communications with employees, partners, customers, prospects, and even vendors. These communities do more than simply sharing information; they foster a sense of, well, community.
In this report, we’ve partnered with IDC to cover the growth of enterprise community applications before, during, and beyond COVID-19.
This report tracks several trends so that your brand can make an informed decision on a digital community vendor:
Growth of the community market since 2015
Share of the community market today
Use of machine learning (ML) and artificial intelligence (AI) in the online community space
Upticks in advanced security and governance features
We’ll also cover some of the benefits that brands can experience when they build and online community:
Increased customer loyalty
Saved time (both for customers and for brands)
Customer support volume deflection
Download the report today to learn all this and more.
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