Partners for life: Palo Alto Networks
Palo Alto Networks wanted to conduct an audit of their community and create a roadmap to improve CX. Their LIVEcommunity team partnered with Khoros Customer Success to for this audit and the Khoros Professional Services team developed and executed a 12-month roadmap of improvements. Palo Alto Networks continues to collaborate and strategize with both teams.
“Customers now have a simplified user experience and show increased engagement.”
- Cheryl Rasmussen, Community Manager
15%
Reduction in web support cases
18M
Dollars in cost savings due to community
10%
Increase in member entrances