Partners for Life: Palo Alto Networks

Palo Alto Networks wanted to conduct an audit of their community and create a roadmap to improve CX. Their LIVEcommunity team partnered with Khoros Customer Success to for this audit and the Khoros Professional Services team developed and executed a 12-month roadmap of improvements. Palo Alto Networks continues to collaborate and strategize with both teams.

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“Customers now have a simplified user experience and show increased engagement.”

Cheryl Rasmussen, Community Manager

  • 0%

    Reduction in web support cases

  • 0M

    Dollars in cost savings due to community

  • 0%

    Increase in member entrances